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  • Report:  #855133

Complaint Review: OmniTech Support - Internet

Reported By:
blujnbabee - San Diego, California, United States of America
Submitted:
Updated:

OmniTech Support
Internet, United States of America
Phone:
1-866-610-3132
Web:
www.omnitechsupport.com
Categories:
Tell us has your experience with this business or person been good? What's this?
Hello, today I had an issue with my computer.  I had downloaded IE9 but saw that my videos didn't play and I had other issues (besides not being familiar with the layout of the home page). 

I did a restore to 3/14/12, and realized that I had no Norton Internet Security protection.  It disappeared from my task bar, and the icon on the destop did not work.   I discovered that it was on my computer but was not complete.   After searching for MS support, I "thought" I was calling a Microsoft number, but ended up with OmniTech Support/Fix Now via remote access on the computer.   After about 5 minutes or so I was told that my files were corrupt (that I had a Polymorphic virus) and I had to pay a "nominal fee" to fix the issue.  

I asked how much that would cost, and was told $69.99 PLUS a fee of $129.99 to protect my computer from further issues.   Knowing that I already paid for Norton Security, I was thinking "Why would I pay to have my computer fixed when I already had a security program?"  "Mark" said my security program wouldn't cover that kind of damage.   Well, I declined their offer and hung up on the guy so he would no longer be able to take a look around freely on my computer while we were having this discussion.  

At the same time I was on with OmniTech Support, I had called the number that was listed with the transaction that showed my purchase of Norton, and got them on the phone and the issue was fixed within about 1/2 hour of remote access, and found that there WAS NO virus whatsoever and this was a totally blatent attempt to scam money from me.  

These people really believe that you are stupid and can't make decisions for yourself!


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