One hour heat and air customers past present and future if you have been sold an over priced unit asaint was sold to you as their own name brand you actually paid for a subpar unit name brand GOODMAN.the prices are inflated you will pay $250 for a $12 part $800 for $50 part or the best one $2000 for a $150 coil.the maintnence plans are a sham it's to keep their foot in the door to try to get you to buy their so called (RECOMMENDATIONS) when you don't need it.the fact is the weekly meetings are how to convince the customer to buy parts not needed.im here to tell you everything can be fixed but rule of thumb if it isn't broke don't fix it at least get a second opinion it will pay you to do so before doing business with ONE HOUR.THEY WILL OFFER YOU AWESOME FINANCING 60 sac after tacking on a extra 15% and giving you a seer rating below the one you paid for . Their mone mailer are aimed at getting the foot in the door to sale you parts you don't get tithe $59 tune up don't get you jack.