Stacie
Wortham,#2Author of original report
Tue, August 04, 2009
I finally spoke to a live person. He said he would credit my account for extra shipping. He said my order would be in today and he would send a confirmation e-mail Went to post office...no package. Checked e-mail...no confirmation e-mail. I called and waited on line for over 10 minutes and finally talked to a different person. He is exchanging my previous order and is sending me an additional one at no cost (other than what I already payed for on my credit card). He was very nice and helpful. But this has been a huge fiasco and I will never order from them again. At this point, I really don't even expect my exchange to be here when they said it would in 3 days. We'll see...