- Report: #204169
Complaint Review: Onrebate - Boca Raton, Florida
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Author Confirmed
Why?
Onrebate
120 East Palmetto Park Road Boca Raton,, 33432 Florida, U.S.A.
Phone:
888-222-9300
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Puchased multiple times from Tiger direct/Onebate on or about 4/25/06.
All equipment was good, still waiting for rebates...ALL OF THEM.
Typical runaround. Provide all required documentation, submitted on time, made copies, followed tracking numbers.
Still no rebates.
Three checks supposedly sent May 23, never recieved.
On phone with Onrebate 7/9/06;"sent to accounting...should see them 7-10 business days" Confirmed that the 4 other rebates were approved for payment 7/3/06. status changed emails confirmed have been recieved and approved.
Called again today (8/2/06) was told the 3 still in accounting.
The 4 approved for payment signals the "beginning of the 8-10 weeks waiting period for fullfilment".
"Pedro", who not only refused to give me his last name, clock or employee ID number, but also tried to convince me that his supervisor, whom he eventually identified as Mickey Thomas, wasn't at her desk, has no direct phone number ( "use the 1-888 #"), nor any voice mail. He placed me on hold and 3 minutes later he stated that he would transfer me to her voice mail.
I left a detailed message and my personal phone number, requesting a return phone call immediately to confirm all information supplied by me was accurate. Still waiting on that one.
As a note, I did purchase items without rebates from Tiger- no problem with that.
I had purchased a 19" monitor with a $70.00 rebate. I had elected to recieve the rapid rebate for a "expedited fee" of $5.50
I recieved that rebate the same week.
I do believe that OnRebate is a total scam, where you pay a "fee" for them not to loose or deny any rebate forms properly submitted in good faith.
I will be happy to cooperate in any action against OnRebate/Tiger Direct.
Walt
East Troy, Wisconsin
U.S.A.
All equipment was good, still waiting for rebates...ALL OF THEM.
Typical runaround. Provide all required documentation, submitted on time, made copies, followed tracking numbers.
Still no rebates.
Three checks supposedly sent May 23, never recieved.
On phone with Onrebate 7/9/06;"sent to accounting...should see them 7-10 business days" Confirmed that the 4 other rebates were approved for payment 7/3/06. status changed emails confirmed have been recieved and approved.
Called again today (8/2/06) was told the 3 still in accounting.
The 4 approved for payment signals the "beginning of the 8-10 weeks waiting period for fullfilment".
"Pedro", who not only refused to give me his last name, clock or employee ID number, but also tried to convince me that his supervisor, whom he eventually identified as Mickey Thomas, wasn't at her desk, has no direct phone number ( "use the 1-888 #"), nor any voice mail. He placed me on hold and 3 minutes later he stated that he would transfer me to her voice mail.
I left a detailed message and my personal phone number, requesting a return phone call immediately to confirm all information supplied by me was accurate. Still waiting on that one.
As a note, I did purchase items without rebates from Tiger- no problem with that.
I had purchased a 19" monitor with a $70.00 rebate. I had elected to recieve the rapid rebate for a "expedited fee" of $5.50
I recieved that rebate the same week.
I do believe that OnRebate is a total scam, where you pay a "fee" for them not to loose or deny any rebate forms properly submitted in good faith.
I will be happy to cooperate in any action against OnRebate/Tiger Direct.
Walt
East Troy, Wisconsin
U.S.A.
4 Updates & Rebuttals
Walt
East Troy,Wisconsin,
U.S.A.
OnRebate/Tiger Direct
#2Author of original report
Sun, November 05, 2006
10-9-06 Spoke with April, "accounting never recieved anything". I have to praise April though, She told me what she will do. Actually did what she said she would (thank you), and I finally recieved all my rebates with in two weeks. Thank you April for actually helping the customer, something that apparently is too long in the waiting with On Rebate.
Walt
East Troy,Wisconsin,
U.S.A.
Onrebeates response- we are "researching"
#3Author of original report
Mon, August 14, 2006
Thank you, Mr. DeJesus, for the reply. Being researched? Your company gave me the tracking numbers- which I forwarded to you as requested- Real simple, Has check # xxxxxxx issued for rebate # xxxxxxx been issued ? or re-issued ? I brought this attention to your company July 9- "looking into it"-nothing done. Again, Aug 3- "looking into it"- nothing done Again, Aug 13- "researching" ? Your words, Mr. DeJesus; " The rebates shown below have been submitted to our reaserch department for reissue. These checks should be in the mail in 2-3 business days." My response to Mr. DeJesus to the "Researching" It's been more than 2-3 business days. Please, just be honest with me. Am I going to get these rebates as promised, or not ? I know you are busy- 166 complaints alone on ripoffreport.com. Not to mention the FTC and various States' Attorney's General's looking into your company. All I ask is that if you are going to continue to stall, just say so. Then I can pursue more appropriate action. Regards,
Walt
East Troy,Wisconsin,
U.S.A.
And It Still keeps going!!
#4Author of original report
Sun, August 13, 2006
I responded to Mr. De Jesus immediately. He wrote back;"The rebates shown below have been submitted to our reaserch department for reissue. These checks should be in the mail in 2-3 business days." on Aug. 3 10 days later, I have requested an update- no response yet. I have elected to include Mr. Antoine Myers ([email protected]) Customer Service Manager to the mix of emails being sent. I am willing to be involved in legal action with the Florida Department of Commerce, Wisconsin Department of Commerce and the FBI- (interstate fraud) unless this come to a satisfactory conclusion.
Daniel
Boca Raton,Florida,
U.S.A.
Contact us
#5UPDATE Employee
Wed, August 02, 2006
Dear customer, If you would please contact me via e-mail at [email protected], I will be glad to assist you in clearing your rebates.
