- Report: #1420615
Complaint Review: OpticsFast - Brooklyn New York
Reported By:
Dennis -
Columbia, Missouri, United States
Submitted:
Updated:
-
Author Confirmed
Why?
OpticsFast
1204 Avenue U Brooklyn, 11229-4107 New York, United States
Phone:
(1-866) 216-3478
Web:
http://opticsfast.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OpticsFast Becky S. They had me send them my expensive eye glasses for repair and I paid them 4 months ago and now they tell me they lost my eye glasses Brooklyn New York
I called Opticfast from an online advertisment. My eye glasses arm had the hinge break off. They told me they would send me a free mailing label to mail it to them for a price estamate. I did on Oct 4, 2017. They recieved the eye glases and said they would repairthe hinge on the arm for $ 79.99. They had me pay them a total of $ 94.94 to cover the $ 79.99 for reoair expenses plus $ 2.95 fo shipping insurance plus $ 12.00 for shipping eye glasses back to me after they repaired them.
That was 4 months ago. t is now going on Jan 4, 2018 and they have never send them back to me. they cashed my payment but told me I'd get the eye glasses back in 3-5 days aftyer they repaired them. the months go by and nothing. Every time I call I speak to I beleive Becky S who gives me a run around. She first said they were repaired and would be shipped out tomorrow. That was in No v. I never got the,. When i called her again she told me that she never tld me that?? Then she said she'd send me an email to what is going on. I never got the email. I called a 3rd time and spoke to het weeks later. She told me that they couldn't locate my eye glasses but would call me tomoorow and send me an email. She never did. This has happeend a few more times. Same answers and she just brushed me off.
Today she told me that my eye glasses were lost. That they couldn't find them. Nothing she can do. I want them to pay me for the $ 94.99 that they had me pay them plus $ 400 to replace my eye glasses localy here in Columbia, MO. I have gone 4 months with no eye glasses and I can not see. I am going blind. I need my eye glasses. I checked under fraud on Opticsfast. They have hundreds of such compaints like mine. Every one says the same thing. They make them send in ther eye glasses and pay for repairs. Cash the funds and then never send them the eye glasses and keep brushing them off. This is a crooked company.
