I ordered frames 7 weeks ago. According to my tracking number it was never mailed. I emailed them frequently, and called a few times. Becky was extremely rude. After 6 weeks I was told that I would have to wait 10 days to 2 weeks before they could make a claim. After 7 weeks I asked for my money back and I was told that they already returned my money to my credit card. I haven't used the card since I bought these frames. A couple of weeks later I had fraud charges on my credit card. There is something very wrong about this business . I look up their rating on the BBB which is a "F". I will check ripoff and bbb next time before I order from a business on the internet.