- Report: #1278773
Complaint Review: OpticsPlanet.com - Internet
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Author Confirmed
Why?
OpticsPlanet.com
Internet, USA
Phone:
8005045897
Web:
http://opticsplanet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OpticsPlanet.com Optics Planet Doesn't have products it says it does, double charges credit cards Northbrook Illinois
I have ordered thousands of dollars of goods over several orders and two months. They constantly over promise delivery times. It has been taking several days to even process orders. They are now weeks since my order was taken, then only 3 of 4 items were in stock. Meanwhile, they charged me the $550 (approx) for the three sent items, then billed my card again for the full $599 for all items. I couldn't figure out why payments were bouncing. It turns out they are double dipping credit card charges. Meanwhile, they promised items to be delivered today, but the tracking number says 6 more days. What a rotten Internet webstore.
1 Updates & Rebuttals
OpticsPlanet.com
Northbrook,Illinois,
USA
Cannot locate order
#2UPDATE Employee
Tue, January 19, 2016
We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. Unfortunately, we are unable to locate your order. Please contact us at 1-800-504-5897 or via email [email protected] and our customer service representatives will be happy to help you.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
