- Report: #1083948
Complaint Review: OpticsPlanet.com - Northbrook Illinois
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Author Not Confirmed
Why?
OpticsPlanet.com
3150 Commercial Ave Northbrook, 60062 Illinois, USA
Phone:
800-504-5897
Web:
www.opticsplanet.com
Categories:
Business Rating:
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OpticsPlanet.com HORRIBLE CUSTOMER SERVICE. LIARS. Northbrook Illinois
If there was a zero for customer service I would put it on here.
I ordered a pair of Serengeti Aviators. When I pressed the "submit" button it was for a "non-polarized" version. About an hour and a half later I checked my email and saw the confirmation said "Polarized". I immediately called to change the order. A man named John asked me for an MPN or some other number for the non-Polarized version. I said I did not know but I simply needed the Non-Polarized version of what I ordered. He seemed a bit put off by this and said he would need a number. I told him I was driving so it was not possible to look it up online at that moment. He said he could hold the order and I could call back later. I asked that he cancel the order and I would simply place a new order that evening. He again seemed a bit put off but said it had been cancelled.
Not feeling good about the phone call, I sent an email a few hours later to confirm the order had indeed been cancelled. The lady who replied to the email said it "might" have been; John had put a stop notice in but a lot of times the order ships anyway. And did it? Of course it did! I am sure they figured if the order shipped there is a good probability of me just being lazy and not sending it back. Today, 4 days later, I got a notification that the product shipped.
So to recap, what I pressed submit on and what the order said was shipping was wrong. Calling just an hour and a half later does not get the order cancelled, even when it doesn't ship until FOUR DAYS LATER!!
The service is horrible and it is better to just buy from a local store or the manufacturer rather than go through a middle man that apparently has to little to no control of the middle. Don't go through these people. Their service is absolutely horrible.
1 Updates & Rebuttals
LoadMasterC141B
Alabama,Resolved
#2Author of original report
Fri, September 13, 2013
Well I have to post the good stuff too....
Christopher at Opticsplanet called me this morning and addressed the problem: The glasses are actually Non-Polarized and there was a glitch with the shipping wording. He apologized, said he spoke to his rep and also would cover the return shipping and a discount if there was anything wrong. I guess I cannot really ask for more than that, except I wish it had happened before I blew my top!
