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Akron,#2Consumer Suggestion
Sun, November 09, 2003
I am happy to see that you have gotten your situation straightened out but PLEASE, do not let these mortgage servicers give you a FALSE SENSE OF SECURITY. Keep a CLOSE EYE on them. When you believe that everything is fine with your monthly payments on your mortgage loan, that's when they will come back and bite you!
Carmela
Hoosick Falls,#3Author of original report
Sat, November 08, 2003
The escrows have been removed from both of our accounts. Customer Service Managers & Customer Service at Option One may not be perfect, but the managers and team leaders I've spoken to this week have been 100% wonderful(Kelly and Michael - great job), making sure to call and let me know what was going on with the situation, and assuring me that it was going to be cleared up. I also have to give WMC Mortgage company a wonderful rating. The VP of Production stepped in and helped us out also. In fact, I would have to say that his involvement is the reason for the quickness of the corrections. Any company that has high position people looking out for their customers like that deserves a standing ovation. I have received outstanding service from each and every person I've dealt with there. Unfortunately, our loan is being sold, and I'm saddened that we are leaving such good hands. I am so relieved and extremely happy. Reading some of these reports really made me sick to my stomache and fearful. Thank goodness for WMC and the managers who care at Option One.
TtElvera
Carrollton,#4Consumer Suggestion
Wed, November 05, 2003
Hi Carmela, If you had a chance to look at the reports here regarding mortgage servicers, you will have noticed a trend. The trend is to line their pockets with as much undeserved money as possible all the while claiming they are just simple easily fixable mistakes. BUT Somehow the mistakes never get fixed! Please learn from the people here and what they have done to help themselves. The first thing you must do is get off the phone and start writing letters. RESPA letters. Send them registred mail/return receipt to HUD and any and all government agencies that have anything to do with consumer issues or regulating mortgage servicers. You will not get results calling Option One. You will gets results wrting these letters. Write them every month if you have to. You have fallen into the hands of a company who has learned to get all they can, maybe even your house altogether. Option One means business. You have to mean business, too. They have a plan. They just haven't told you that. Get your plan, too! Don't delay!