- Report: #1058089
Complaint Review: Orbitz - intenet Select State/Province
Reported By:
Stephanie Brailsford -
Long Beach, California,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Orbitz
Orbitz intenet, Select State/Province, USA
Phone:
1-888-656-4546
Web:
Orbitz.com
Categories:
Business Rating:
(0)
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Orbitz forced to pay for cancellation to Istanbul where riots and political unrest could affect the safety of pensioner traveling with small child Internet
just want to tell you that Orbitz has really let me down. I am a pensioner traveling with my Grandson from Lax to Johannesburg via Istanbul on Ethiad. Due to the political unrest and riots in the country, and concern for the safety of myself and my Grandson, cancelling the flight was the best option. I called the "customer care" and just got a rote, canned answer to my query in spite of the policy on your on website"If you are canceling your ticket due to an unforeseen event, such as a medical emergency, death of immediate family member, major weather disruption, natural disaster, or government-issued travel advisory/warning, please contact Orbitz Customer Service at 1-888-656-4546. We will work with our airlines partners on your behalf and advise you of your options.
The only option theyoffer is to pay the cancellation fees. They need to state that clearly on their website. It is shameful that I will be forced to pay $262.00 per person so that we will not be subjected to fear for our lives or put in a dangerous situation, when travelling with a small child. I am appalled at the run around, as I was told to call the the airline, in turn, the airline passed the buck back to orbitz.
Shame on you!
Stephanie, Long Beach , California
2 Updates & Rebuttals
Stephanie Brailsford
Long Beach,California,
Thank you for the kind words, but ultimate inaction. I am just one poor passenger.
#2Author of original report
Tue, June 11, 2013
At least someone from Orbitz did respond to this report. The words were kind, but ultimate inaction. I am just one poor passenger out of $562.00, in addition to having to buy another ticket.
Is there anybody out there that can help me???
I still have hope!!!
Stephanie, Long Beach
Custrelsgal
Chicago,Illinois,
Orbitz Customer Relations
#3UPDATE Employee
Tue, June 11, 2013
Hi,
My name is Sarah, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Sarah
Orbitz Customer Relations
Chicago, IL
