- Report: #1104349
Complaint Review: Orbitz - Internet
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Author Not Confirmed
Why?
Orbitz
Internet, USA
Web:
Orbitz.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Orbitz is the worst online travel site Internet
I recently booked international flights on orbitz. They allowed for a courtesy cancellation so not being sure of travel plans I canceled several times before finally booking. Website said fees 100% refundable but got charged $20.97 service charge each time which was never listed on original fees. I called customer service 3 times, wait >30 mins. Got disconnected twice, last time rep rude when I asked to speak to supervisor she hung up on me!
More important I booked my flights with confirmed seat assignments for my 8 y/o, wife and I. I recently checked my seat assignments and discovered they were wiped out. Now my daughter (8) is sitting by herself for an 8 hour international flight. Rep said nothing they can do about it since all seats now full.
I will never use Orbitz again!!!! Suggest you not use them either.
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
Orbitz
#2UPDATE Employee
Thu, December 12, 2013
Hi Ny New York,
My name is Lynne; I’m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and include your Orbitz Confirmation #, so I may investigate further.
Thank you for your patience. We look forward to hearing back from you.
Kind Regards,
Lynne
Orbitz Customer Relations
Chicago, IL
