- Report: #100825
Complaint Review: Orbitz - Nationwide
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Author Confirmed
Why?
Orbitz
www.orbitz.com Nationwide, U.S.A.
Phone:
888-656-4546
Web:
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Orbitz is the nastiest piece of rip-off machinery on the internet Internet
I have used Orbitz in the past and have been generally happy with them, but now I discovered their dark-side! I recently made reservations to fly into Springfield, Missouri for a healing conference as I have cancer. Yesterday, I received my credit card bill and I was charged for two tickets to fly there for the same day and at almost the exact same times give or take one or two minutes and there is a difference in price of one penny. This did not make sense as I had only looked one time and made one reservation.
I called Orbitz and they insisted that I made two reservations. Since I am only one person I asked for a refund for one of the flights as I can't really be in two planes at one time--can I? I was told I could not do that as the flights were nonrefundable.
They were adament. There was no wiggle room. Even though they could not prove to me that I had made two reservations or that their system did not make an error, I had to cancel one of the reservations and use the money at a later date for another flight within a year. I will have to pay an extra $30 to Orbitz and another $100 to the airline when this takes place.
Needless to say I will never use Orbitz again nor will I recomment them to another person as I have done numerous times. Even if I had hit something and accidentally made two flight reservations which I did not do, they should have a system in place to help someone out in that case. It seems to make more sense to go with a travel agency from now on as they wouldn't make this kind of mistake and they do have access to all the same information that Orbitz has.
I am disappointed and sad about this. In the meantime, I have done some great searches and found other folks who have had similar problems with Orbitz. I am in the process of creating a website called: "Out of Orbitz!" It will be great. Thanks for listening and BEWARE OF ORBITZ.COM. They are the nastiest piece of rip-off machinery on the internet!
Jonas
laramie, Wyoming
U.S.A.
I called Orbitz and they insisted that I made two reservations. Since I am only one person I asked for a refund for one of the flights as I can't really be in two planes at one time--can I? I was told I could not do that as the flights were nonrefundable.
They were adament. There was no wiggle room. Even though they could not prove to me that I had made two reservations or that their system did not make an error, I had to cancel one of the reservations and use the money at a later date for another flight within a year. I will have to pay an extra $30 to Orbitz and another $100 to the airline when this takes place.
Needless to say I will never use Orbitz again nor will I recomment them to another person as I have done numerous times. Even if I had hit something and accidentally made two flight reservations which I did not do, they should have a system in place to help someone out in that case. It seems to make more sense to go with a travel agency from now on as they wouldn't make this kind of mistake and they do have access to all the same information that Orbitz has.
I am disappointed and sad about this. In the meantime, I have done some great searches and found other folks who have had similar problems with Orbitz. I am in the process of creating a website called: "Out of Orbitz!" It will be great. Thanks for listening and BEWARE OF ORBITZ.COM. They are the nastiest piece of rip-off machinery on the internet!
Jonas
laramie, Wyoming
U.S.A.
4 Updates & Rebuttals
P.
90039,California,
U.S.A.
Hope you are doing better.
#2Consumer Suggestion
Wed, November 09, 2005
Hi Jonas, I read your review and have had a few problems with Orbitz too. But that will be in a different report. You said that oyu have cancer. My sister had a brain tumor 8 years ago. After surgery she looked into ways of healing herself naturally. You should try Floresense. You can find it in most Health Food Stores. It comes in liquid form and dry tea form. It helped save my sister's life because it is known to help the body heal itself. Give it a try and good luck to you! Patrice
P.
90039,California,
U.S.A.
Hope you are doing better.
#3Consumer Suggestion
Wed, November 09, 2005
Hi Jonas, I read your review and have had a few problems with Orbitz too. But that will be in a different report. You said that oyu have cancer. My sister had a brain tumor 8 years ago. After surgery she looked into ways of healing herself naturally. You should try Floresense. You can find it in most Health Food Stores. It comes in liquid form and dry tea form. It helped save my sister's life because it is known to help the body heal itself. Give it a try and good luck to you! Patrice
P.
90039,California,
U.S.A.
Hope you are doing better.
#4Consumer Suggestion
Wed, November 09, 2005
Hi Jonas, I read your review and have had a few problems with Orbitz too. But that will be in a different report. You said that oyu have cancer. My sister had a brain tumor 8 years ago. After surgery she looked into ways of healing herself naturally. You should try Floresense. You can find it in most Health Food Stores. It comes in liquid form and dry tea form. It helped save my sister's life because it is known to help the body heal itself. Give it a try and good luck to you! Patrice
Jonas
laramie,Wyoming,
United States Minor Outlying Islands
they are going to refund my money
#5Author of original report
Wed, August 18, 2004
I have received an email from Orbitz telling me that they are going to refund my money for the second flight. After filing the rip-off report, I also wrote Orbitz a letter and someone there researched my complaint. It turns out that the two tickets were made within three minutes of each other and the person at Orbitz who was researching my complaint, found that to be suspicious so she called the airline company and asked them to refund me the money which they promised to do. I am very happy with this situation. I just wish that the first person I talked to at Orbitz had been more understanding...Thanks Orbitz!
