- Report: #1096960
Complaint Review: Orbitz - Select State/Province
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Orbitz
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Orbitz Misinformed by Orbitz Rep Internet
I planned a last minute flight reservation . I called orbitz to confirm there would be NO cancelation or rebooking fee(s) , the gentlemen @ orbitz confirmed with me two or three times, no additional fees to rebook.
I then called orbitz to rebook, I was told my online flight reservation would NOT be reusable, since there is $200 rebooking fees!!!!! I was so upset, since I had CALLED prior to booking the flight. NEVER will we use or recommend orbitz!
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
Orbitz
#2UPDATE Employee
Tue, November 05, 2013
Hi,
My name is Lynne. I’m a member of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at [email protected] and include the Orbitz Confirmation/Locator number, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Lynne
Orbitz Customer Relations
Chicago, IL
