- Report: #1098386
Complaint Review: Orbitz - Select State/Province
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Orbitz
Select State/Province, USA
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www.orbitz.com
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Orbitz ripped me off $533 Chicago IL
I booked a roundtrip flight to Nashville from Boston and then realized that I had to move it back a day because of a business commitment. When I checked the system it informed me that because I had been a good customer the cancellation and rebooking would only cost me a small processing fee. I proceeded with the change and was suprised too find that I was double billed.
When I tried to get a credit for the $533 I was told that it could not be done as I had never cancelled the prior flight. I called countless times and was told that I had to now fight this with Delta directly as they no longer had my money. After repeated attempts to get this resolved a manager told me she could only issue me a $100 credit towards a future flight.
I had my credit card company credit me but Orbitz fought it and forced the money back. I will never use this service again - I have had much better results with (((competitor's name redacted))).
2 Updates & Rebuttals
ac02180
Stoneham,Massachusetts,
ORBITZ Refuses to help
#2Author of original report
Mon, April 07, 2014
Even though I showed them all the records they could possibly need to make a new determination - they claim they do not have access to the information and refuse to fix this!!
Custrelsgal
Chicago,Illinois,
Orbitz
#3UPDATE Employee
Mon, November 11, 2013
Hi,
My name is Beth, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experiences so that we can address the issue. Please email us at [email protected] and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Beth
Orbiz Customer Relations
