- Report: #430461
Complaint Review: Oreck Rinse-A-Matic - Cookeville Tennessee
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Oreck Rinse-A-Matic
1400 Salem Rd Cookeville, 38506 Tennessee, U.S.A.
Phone:
800-989-3535
Web:
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Oreck Rinse-A-Matic Rip Off! Came with a faulty pump motor Cookeville Tennessee
I ordered the Oreck Rinse-A-Matic last fall.
1) It took forever for them to ship it to me
2) When it arrived I put it together and couldn't get it to work
3) I took it in a week ago and they finally called me to say they didn't my fax with the receipt, even though I called them to see how things were going and was told they had ordered a new pump motor and it'd be done in a few days.
Now they say they haven't even ordered a new pump motor
4) It arrived with a faulty pump motor, but the service rep at their local store all but accused me of breaking it myself
5) When I talked to them on the phone, after it was established that they actually haven't ordered parts - they mentioned that they don't think it will be covered under warranty!!!
I thought I was buying a quality piece of equipment from a good company, but now I am getting nervous. Now that I am having problems with Oreck I did a Google search to see if the situation has happened to anyone else and how it worked out (good or bad). I have found many bad reports about them. I should have searched before I bought it! Arg!
Also, I logged into my Oreck account and they don't keep your transaction history past a few months. Now I am at their mercy - whether they will provide a copy of the receipt or not because I cannot find it in my email history.
I'm really scared that I wasted money on a piece of junk, it is cheaply made - looks cheap - feels cheap, my house carpets REALLY need cleaning but if I rent one I will be mad at wasting even *more* money.
If they refuse to fix the unit under warranty I am really going to be upset. :( I'm upset enough that I received it broken and spent too much money on it to begin with. I should have just went to Costco and bought something there. At least Costco stands by their sales.
Lisa
Camarillo, California
U.S.A.
1) It took forever for them to ship it to me
2) When it arrived I put it together and couldn't get it to work
3) I took it in a week ago and they finally called me to say they didn't my fax with the receipt, even though I called them to see how things were going and was told they had ordered a new pump motor and it'd be done in a few days.
Now they say they haven't even ordered a new pump motor
4) It arrived with a faulty pump motor, but the service rep at their local store all but accused me of breaking it myself
5) When I talked to them on the phone, after it was established that they actually haven't ordered parts - they mentioned that they don't think it will be covered under warranty!!!
I thought I was buying a quality piece of equipment from a good company, but now I am getting nervous. Now that I am having problems with Oreck I did a Google search to see if the situation has happened to anyone else and how it worked out (good or bad). I have found many bad reports about them. I should have searched before I bought it! Arg!
Also, I logged into my Oreck account and they don't keep your transaction history past a few months. Now I am at their mercy - whether they will provide a copy of the receipt or not because I cannot find it in my email history.
I'm really scared that I wasted money on a piece of junk, it is cheaply made - looks cheap - feels cheap, my house carpets REALLY need cleaning but if I rent one I will be mad at wasting even *more* money.
If they refuse to fix the unit under warranty I am really going to be upset. :( I'm upset enough that I received it broken and spent too much money on it to begin with. I should have just went to Costco and bought something there. At least Costco stands by their sales.
Lisa
Camarillo, California
U.S.A.
1 Updates & Rebuttals
Fyi
Lynnwood,Washington,
U.S.A.
To get your proof of purchase
#2UPDATE Employee
Thu, March 05, 2009
Your receipt is your proof of warranty. If you don't have it call 1-800-989-3535 to get it sent to you. Simple as that. Depending on what machine you have it comes with either a one or three year warranty. Ordering part sometimes takes weeks. Stores do not have all parts on hand, as in your case, these are very rarely replaced. I have been at Oreck for 2 years and have never replaced a steemer motor. Oreck stores can not 'place an order' whenever they want. It can only be done once a week and takes 3-4 weeks to arrive, since the the parts are delivered UPS ground from Cookeville, TN.
