- Report: #1174041
Complaint Review: Otel.com - Internet
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Otel.com
Internet, USA
Web:
www.otel.com
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Otel.com Travel scammers Internet
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I just experienced a similar incident regarding Otel.com
They sold nights for a hotel in Honolulu that showed sold out on every other web site.
They confirmed the dates and charged my card in full immediately after making the purchase. They sent me an email voucher that I am supposed to present to the hotel upon arrival next week. The problem isthe hotel has no record of my reservation and truly is sold out and has been sold out for weeks.
I have contacted Otel.com and Tourico Holidays several times regarding this matter and all I'm getting is the run around. I've spoken to the reservations manager at the hotel we were supposed to be checking into and she is confused as to why Otel.com would charge me and issue a fraudulent voucher that would not have been honored.
In the mean time, I have found another hotel to stay at and will be contacting my credit card issuer and filing a complaint. I'm thankful that I did some research to find out that we would have no room to check into before we actually got there. I will never use Otel.com in the future. It's unbelievable that this company conducts business in such an unscrupulous manner.
