Complaint Review: Outerbanks Blue Vacation Rentals - Internet

My family visits the Outer Banks every year for vacation. We select a different home each year and look forward to spending the time together in a home that is filled with amenities to help make our stay as comfortable as possible. This was the first year we decided to use Outer Banks Blue Vacation Rentals and we selected a house in Corolla, NC. We could tell from the photos that the house was not as modern as we are used to but the home still looked beautiful and well taken care of from the website. We paid as much for this house as any and were very disappointed to find it in the condition it was. This was our least favorite house and do not think something this old and broken down should be renting for the amount it was rented for. The online photos were deceiving and the price was way too high for the service and lack of amenities we received.

We arrived on August 27th to find the outside of the house was completely covered in spider webs, we should have known there would be a problem then because it was like a scene from the movie "Arachnophobia". These spider webs covered all around the windows and staircases, I do not think anyone had cleaned the outside of this house in a very long time! The great view from the front window would have been a lot better without those! Not to mention the fact that every day we killed numerous large spiders that were hiding out all through the house. There were spider casings on the ceilings of almost every room and I felt like we had moved into their home by the end of the week, they were ready for us to leave! I do not understand why it is so difficult to have someone check for bug issues and spray for them. My husband and I shared the 2nd floor hallways bathroom with tons of carpenter ants! Not sure when the last family stayed in this home!

We noticed the deck was worn and splintery with tons of nails poking out but did not know the full extent of the damage that was done to the deck until mid-week. Apparently the entire left side had lifted from the ground and slats were just hanging there, not attached to anything. We had 3 children and 8 adults using that space all week and if anything had happened we would have had a serious problem on our hands. We actually were worried about the safety of this pool deck. This should never have been an issue. We placed a call about the deck and someone came out and banged around the nails and along the side but I am not sure the issue was completely solved.

We noticed a slightly moldy smell in the house when we arrived and the vents were all covered in what looked like black mold. That is not something we wanted to spend our week breathing in. The maintenance guy came by and then showed up the next day with new vent covers. It looked better but we all knew we were still breathing that in because we were stopped up and had congestion all week. This was not acceptable, that house needs to be inspected properly for black mold issues not just covered up to make it look better.

There was a room on the bottom floor with 3 bunk beds in it. We had all three children wanting to sleep in that room together but only one of the bunk beds had a ladder and a railing. I refused to let my five year old sleep on a top bunk without the railing for her safety but found it weird that only one bed had that option. It was extremely hard to find cartoons on the televisions as they had the most basic cable package installed.

Another huge issue we had was the plumbing, toilets stopping up and overflowing were normal day to day issues. We had to lift the top of the toilet on the top floor across from the kitchen just to reach in and flush it because it would not work and no one ever came to fix it. During the middle of the week the toilet in the Master Bedroom on the top floor overflowed and spilled into the bathroom of the floor below. That was fun to clean up! Then when all the linens were used to clean up that mess we had to call for more. Those did not arrive until two days later.

A big misrepresentation was also that there were no reviews online about this house since 2014, what happened to all the other families staying in this house and how come nothing bad was said. Or, was something posted and the company just removed the reviews so no one else would ever know? Isn't that illegal?

Do not choose Outer Banks Blue Vacation Rentals! I have stayed with pretty much every company thus far and this was definitely the worst. They need to have higher standards of the homes they are willing to rent out and if not then they need to lower their prices significantly! I find it hard to believe that the owner of this home does more than the absolute minimum to keep it running and available for rent.