- Report: #4596
Complaint Review: Owen's Marine Inc. - Manchester New Hampshire
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Author Not Confirmed
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Owen's Marine Inc.
220 Londonderry Tpk Manchester, 03104 New Hampshire, U.S.A.
Phone:
(603)622-5899
Web:
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New Hampshire Boat Dealer OWEN'S MARINE rip-off and thief * REBUTTAL
When I was picking up my 3 months old boat after having spent 2 months in service, I was charged $168 for unidentified service. I had to pay in cash, - they didn't accept anything else from me, as if a customer who spent $30,000 at their dealership was a thief who cannot be trusted with a credit card for $168.
When I dared to demand an invoice a woman called Lee got real upset. She finally created an incoice, that says the charge is for "estimate". I have never agreed to this charge, and its against state law to charge for unauthorized labor. It is also state law that invoices have to be itemized showing the hours spent, and the hourly rate. When I told Lee I want an invoice showing this, she laughed and waived me out. She said she isn't going to talk to me.
Finally getting the boat, it was damaged on both sides at Owen's. The new $30,000 boat with the fancy paint was scratched up on both sides! I got a promise that they will repair it in the spring. Like I want to go back to these scumbags!
On top of everything else, both fishfinder top units were missing. The man, Chuck, who promised the repairs, said he will ask the kid who washed it. Later he said the kid doesn't know anything about my fishfinders!
I left a message for the owner, to call me. He never called.
The boat I have used on two weekends has no fishfinders, and is damaged on both sides. And I had to pay CASH to get even the remainder of my $30,000 boat out of there.
When I dared to demand an invoice a woman called Lee got real upset. She finally created an incoice, that says the charge is for "estimate". I have never agreed to this charge, and its against state law to charge for unauthorized labor. It is also state law that invoices have to be itemized showing the hours spent, and the hourly rate. When I told Lee I want an invoice showing this, she laughed and waived me out. She said she isn't going to talk to me.
Finally getting the boat, it was damaged on both sides at Owen's. The new $30,000 boat with the fancy paint was scratched up on both sides! I got a promise that they will repair it in the spring. Like I want to go back to these scumbags!
On top of everything else, both fishfinder top units were missing. The man, Chuck, who promised the repairs, said he will ask the kid who washed it. Later he said the kid doesn't know anything about my fishfinders!
I left a message for the owner, to call me. He never called.
The boat I have used on two weekends has no fishfinders, and is damaged on both sides. And I had to pay CASH to get even the remainder of my $30,000 boat out of there.
2 Updates & Rebuttals
They steal, damage, and want my insurance to pay for it!
#20
Tue, March 06, 2001
So you can scratch up my boat, you can steal my fish finders and want my insurance to pay for it? I don't think so! Bailees are responsible for any damage for goods in their control.
Plus, it is Deceptive Trade Practice under state law to charge a consumer money and not give an invoice for how many hours and at what hourly rate. In fact you cannot charge anything without me agreeing before! The law also provides for attorney's fees.
And of course, you don't accept anything from me but CASH to get my boat - a DAMAGED BOAT AT THAT.
How about posting here your policy on taking cash only? Let see everybody how does that work!
And lets not forget that little fraud there that this boat was sold me as new. Later I find out that it was on water for many-many hours unregistered . . .
BOATERS BEWARE! DON'T GO THIS PLACE UNLESS YOU WANT TO GET RIPPED OFF LIKE I DID!!!!
Andrea Collins
His insurance company should pay for this work.
#30
Mon, March 05, 2001
This email is a rebuttal to RipOff #4596.
It was sent by Randy Owen at [email protected].
New Hampshire Boat Dealer OWEN'S MARINE rip-off and thief (#4596)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Randy Owen
Their phone number: 603-622-5899
Their relationship to the company: Owner
Rebuttal:
Thank you for the opportunity for this responce.
Mr. Collins did have his boat in for an estimate and repair. We were required to dismantle and evalute a mechanical components on his outboard motor. Specifically he hit something and damaged his gearcase. Mr. Collins was not in agreement with the insurance company's policies and wanted a complete gearcase and refused to accept that his be rebuilt. His insurance company should pay for this work.
In an attempt to persuade the insurance company to repair with the complete gearcase I wrote them and faxed the leter. They still refused not Owen's Marine, Inc. Because Mr. Collins could not reach an agreement with his insurance company we were not able to complete repairs. Also the delay was a result of Mr. Collins and his dealings with his insurance company.
As for the depth finders and the damage, Mr. Collins signed a release stating that he would take full responsibiltiy for his boat while at our premises. I would suggest that his insurance is responsible for anything that happens to his boat.
Currently, we would like Mr. Collins to seek an alternate repair facility for future problems.
Thank You Again
Randy Owen
