William
Kalamazoo,#2Consumer Comment
Thu, April 14, 2005
As a former electronics sales employee at Office Max and a consumer who uses rebates, I will try to help you. Since the manufacturer's customer service dept isn't helping, contact the corporate office of the manufacturer. Usually corporate information can be found at www.hoovers.com. If they do not respond, send a complaint to the Better Business Bureau at www.bbb.org and your state's attorney general's office. You can also file a complaint the the attorney general's office in the state their corporate office is located. Also, please notify Office Max of this situation. If Office Max is selling the product, they should know if a manufacturer is not sending out their rebates. They can contact the manufacturer too on your behalf. First, contact Office Max customer service www.officemax.com. If they don't help you, contact the Office Max corporate office.
PACIFIC
IRVINE,#3UPDATE Employee
Thu, November 18, 2004
WE THE COMPANY HAVE DESTROYED ALL REBATE INFORMATION AND DO NOT MAIL OUT REBATES ON A CONTINUAL BASIS. THERE ARE ONLY 2% OF ALL REBATES PAID TO CUSTOMERS. THE BALANCE IS DESTROYED
Brent
San Jose,#4Consumer Comment
Fri, September 24, 2004
Did you read what I wrote? I never blamed Office Max. I'm sorry if you got that impression after reading the report, but I clearly said that I was trying to call Pacific Digital, and they were the ones who kept giving me worthless responses. It's been so long since I wrote the report, I don't know what was edited out, but something was removed from above the paragraph where I talked about trying to call Pacific Digital. I think it was probably a reference to the rebate headquarters website, which I don't think is affiliated with either Office Max or Pacific Digital. Anyway, I don't think there's anything in my report that indicates that Office Max gave me any trouble. Why would I call the company that made the product (Pacific Digital) if I was trying to get a rebate from the place that I bought it at (Office Max)? The lesson I learned here is to simply not expect to receive rebates from hole-in-the-wall companies that you've never heard of (like Pacific Digital). I'm sure if I got a name brand (like an NEC, Sony, Pioneer, or Lite-on) burner with a rebate, it would actually be honored without any hassles.
Amanda
Lees Summit,#5UPDATE Employee
Fri, September 24, 2004
After reading your complaint it looks like you're blaming the wrong company. You said that one rebate was sent in a timely manner, and the other rebate you've had to contact the manufacturer (which is not Office Max). That means that Office Max sent you the rebate they offer, but the manufacturer has neglected to send you your rebate. Since I work for Office Max I just want to say: Thanks ever so much for giving my company a bad name and blaming us for something that isn't our fault. Please be sure to complain about the right company next time.