- Report: #1493286
Complaint Review: Pacific-Parts.com - Los Angeles California
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Author Confirmed
Why?
Pacific-Parts.com
PO Box 515381 Los Angeles, 90051-6681 California, United States
Web:
http://www.pacific-parts.com/shipping.html
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Pacific-Parts.com I orderd Apple iPad Pro 12.9 X1012BDCWG 1 14.59 Lightning to Micro USB Converto Los Angeles California
This company will take you for a ride. They fraudulently advertised a product as an Apple IPad Pro adapter to convert its connector to the lightininng connector when it wasn't one. The connector dose not fit an Apple IPad Pro rendering it useless.
When I identified the discrepany to them and asked for a refund, they instructed me to ship the product back to an address in Bejing China at my expense, then promised me they would refund the product price and my outbound shipping expense. Bear in mind this was a $14.59 product.
I was instructed to ship it back to the warehouse in China. It would cost me over 4 times the product value to ship it back.
Here is the email:
Thanks for your message.
By our policy, we give money back guarantee, and you can return the product back to us.
Your RMA number is #RTPC28920
To refund, please send the product back to the warehouse address:
Wang Li
TianTongYuan DongYiQu 21 HaoLou 2-603, ChangPing District
Beijing, China 102218
With RMA number #RTPC28920, Please write down "Return item, no commercial value" on any applicable custom form.
It takes 2 to 5 business days to process the return after we receive the package. We will get the product refund from the manufactory and refund you the item fee. Please note the original and return shipping and handling charge will NOT be refunded or reimbursed under any circumstances. Credit will be posted within 1 business day after the receipt of the manufactory refund.
Your Replace Or Return Items:
SKU Quantity Price Description P02193 1 $14.59 apple-ipad-pro-12-9-lightning-to-micro-usb-convertor-adapter
If you do not like to ship the item back, the best thing we can do is we refund you $14.59 as store credit. This store credit can be used on all items in our store. And you do not need to ship the returned item back. Please just find something useful for you and email us the item number. We will process a new order with this store credit and ship that package to you with a free shipping.
We appologize for any inconvenience this may cause and thank you for your cooperation.
If you have any questions, please feel free to contact us.
Best Regards,
Service - www.Pacific-Parts.com
This is a rifoff!!
1 Updates & Rebuttals
Chuck USA
United StatesCase resolved
#2Author of original report
Fri, March 27, 2020
Situation rectified. A refund has been promptly issued.
I am pleased with the outcome.
