- Report: #254139
Complaint Review: Pacific Webworks - Salt Lake City Utah
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Pacific Webworks
180 S 300 W.; Suite 400 Salt Lake City, 84101 Utah, U.S.A.
Phone:
801-578-9020
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Pacific Webworks unauthorized credit card charges ripoff Salt Lake City Utah *EDitor's Suggestions on how to get your money back into your bank account!
I was reviewing my credit card statement last night and saw a charge for $4.95 on May 27. When I looked today there was a charge of $49.95 on June 11. I called my credit card company and blocked the account and they are sending me dispute forms. the representative said there was another pending charge of $49.95 also on June 11 and I was to contact the credit card company again in a few days to see if it has gone through.
I contacted Pacific Webworks when they opened and was placed on hold for 7 minutes before speaking to Sandra in the billing department. She said I signed up for their eauction service. I told her I did not sign up for any such service. When I told her I did become a seller on Ebay close to that time (May 31), my card was in no way associated with Ebay for them to get my card number. She said I had to enter all the information including my credit card number in order for them to process.
I most certainly did not do this and have not used this card in several weeks. I told her the account was closed and I wanted all accounts with them closed. She gave me a confirmation number. I will file the dispute forms with my credit card company. This is a Mypoints Credit card through Washington Mutual. I saw someone else mention Mypoints and hope there is not a relation between the two.
Dawn
Forty Fort, Pennsylvania
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I contacted Pacific Webworks when they opened and was placed on hold for 7 minutes before speaking to Sandra in the billing department. She said I signed up for their eauction service. I told her I did not sign up for any such service. When I told her I did become a seller on Ebay close to that time (May 31), my card was in no way associated with Ebay for them to get my card number. She said I had to enter all the information including my credit card number in order for them to process.
I most certainly did not do this and have not used this card in several weeks. I told her the account was closed and I wanted all accounts with them closed. She gave me a confirmation number. I will file the dispute forms with my credit card company. This is a Mypoints Credit card through Washington Mutual. I saw someone else mention Mypoints and hope there is not a relation between the two.
Dawn
Forty Fort, Pennsylvania
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
1 Updates & Rebuttals
Dawn
Forty Fort,Pennsylvania,
U.S.A.
Pacific Webworks update on dispute
#2Author of original report
Wed, August 22, 2007
I filed a dispute for both charges from Pacific Webworks (1 for $4.95 and the other for $49.90) as well as another fraudulent charge I had appear. In July, my credit card company removed all three charges. yesterday I received information from them saying Pacific Webworks was disputing this. Included was a copy of the credit card information used for the purchase. It contained my name and address which to them means I made the charge as the address verification wnet through, but the phone listed was a number for a person in Minnesota. I looked up the information on whitepages and have the name and address attached to the number. The email address was also not one of mine, but someone made an account with gmail using my name for the email address. I don't know this person, don't have an email account with Gmail and have no idea how they would have gotten my Credit card information to use. Pacific Webworks has an affiliate program where people can get $100 for each new account opened. I think someone is stealing credit card information and using it to open accounts under other people names so they can get the affiliate payment. If you have unauthorized charges, you may want to ask for the transaction information. I am not sure what I should do with the information. Most likely, I will end up paying the $49.90, but I did fax my credit card company my dispute.
