- Report: #5392
Complaint Review: PacificBell (their Parent Company is SBC) - California
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PacificBell (their Parent Company is SBC)
California, U.S.A.
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PacificBell's (SBC's) Internet DSL -- Phone Follies+Corporate Theft
Back in December 1999, PacBell ran full page ad promising "FREE
DSL INSTALLATION & MODEM FOR ONLY $29.95/Month!" "No dial-up
line-drops...no need for a 2nd dedicated-line...'always on' service...24/7 tech help...and mega-modem-speed! What a deal,...
if only it worked! First I had to wait 3 months for the installer
and even he got endless "time-out" messages. He left without
getting the system up & handed me an 800 tech-support number to call. (The same one that he couldn't get through on!) This became an ongoing nightmare. -- spending hours days, weeks & months on hold...listening to one inept "tech" contradict the other (without resolve). I was bounced around from at least 12
different divisions -- in different locations -- total chaos
and fragmentation. When I cancelled my "service" -- I was charged $400. After speaking and writing to their San Francisco
headquarters, I was promised a credit, which has yet to materialize. It's June 2001 and the arbitrary $400 charge still
appears every month. The true villain is SBC COMMUNICATIONS --
THE LARGEST COMMUNICATIONS MONOPOLY IN THE US. They're buying
up local phone companies throughout the country and ripping everyone off!
DSL INSTALLATION & MODEM FOR ONLY $29.95/Month!" "No dial-up
line-drops...no need for a 2nd dedicated-line...'always on' service...24/7 tech help...and mega-modem-speed! What a deal,...
if only it worked! First I had to wait 3 months for the installer
and even he got endless "time-out" messages. He left without
getting the system up & handed me an 800 tech-support number to call. (The same one that he couldn't get through on!) This became an ongoing nightmare. -- spending hours days, weeks & months on hold...listening to one inept "tech" contradict the other (without resolve). I was bounced around from at least 12
different divisions -- in different locations -- total chaos
and fragmentation. When I cancelled my "service" -- I was charged $400. After speaking and writing to their San Francisco
headquarters, I was promised a credit, which has yet to materialize. It's June 2001 and the arbitrary $400 charge still
appears every month. The true villain is SBC COMMUNICATIONS --
THE LARGEST COMMUNICATIONS MONOPOLY IN THE US. They're buying
up local phone companies throughout the country and ripping everyone off!
1 Updates & Rebuttals
me
la,California,
should have spoken to sup
#2UPDATE Employee
Thu, February 14, 2002
as and employee of this company i very sorry for your problems but you need to speak with a supervisor and you need a ticket number for your adj never leave the line without cause you will never get the adjustment signed concerned employee
