Palmtreepc
Miami,#2UPDATE Employee
Fri, February 25, 2005
The problem with this customer was resolved. The only reason for the brief delay in being able to make refund was because the customer had done a credit card chargeback of the transaction, and we needed to verify that there would not be a double refund. We then sent a refund check to this customer which went uncashed, and then issued a replacement refund check to this customer, which she did cash. We tried very hard to serve this valued customer and resolve her problem, and she has a refund in full. We thank this customer for her patience.