Pam Blount Plumbing and Supplies, out of Pompano Beach 954-785-3566 [email protected] www.pamblountplumbing.com, installed a water heater at my house. The next day it wasn't working. They came back and said the gas control valve they got from the manufacturer was bad. They replaced it. Since then the pilot has gone out on me three times, and each time I wasn't able to light the pilot back on. Since it usually happens on a Sunday, I am out of hot water for two to three days each time. They said they were going to do some testing and replace the thermocouple but they never came. Then water started leaking from everywhere it seems. The second story floor of my house is now all rotted and warped and if you’re downstairs looking up at the ceiling, you can see water marks everywhere.
So now what was supposed to be a fairly cheap job has now turned into something on a MUCH LARGER scale. I have to get the ceiling and floor replaced now. I have tried to contact Pam Blount Plumbing to have them reimburse me for all the issues they have caused but somehow this is all my fault according to them. The woman actually hung up in my face when I started to demand that someone at least come back out to my house to fix the water heater that caused all the issues in the first place. I am also now being fined by the city for having my house under code. This has turned out o be such a cluster and more heartache and money than I ever thought possible. It’s absolutely ridiculous the issues that have now come my way after dealing with these crooks.
We hope that no one else goes through the same troubles that we have experienced. I have been in business for 35 years, and have never had a plumber or any other services so deceitful and terrible. This is something that should not be tolerated and I are taking a stand against this horrible and shady service. So, DO NOT EVER use Pam Blount Plumbing and Supplies for anything. I wouldn’t even have them come 50 feet within my property if I were you. All they do is leave more work for people to do on their own and then blame you for their horrible job. They should be put out of business!! This is by far the worst experience I have ever had with another company and I regret ever calling them to do something in the first place.
Message to Pam Blount and all Technicians:
Give up! You deliver the worst possible service and experience imaginable. You seriously need to look into going back to school and learning a new trade because this one is clearly not working for you. You have a lot to learn about doing business and providing even the slightest amount of customer service to the people who, at the end of the day, pay YOUR bills.
Pam Blount Plumbing and Supplies
954-785-3566
www.pamblountplumbing.com
Pam Blount
Pompano Beach,#2REBUTTAL Owner of company
Tue, May 12, 2015
When someone brought this complaint to my attention, I was completely taken taken by surprise. The irony of it all is that I have no idea who this person is or what incident they are talking about. I have been in business here in Pompano Beach for well over 20 years and can state emphatically that things like this simply do not happen in my place of business.
If you want to read an accurate review of how we do business here at Pam Blount Plumbing, read one of these from Yelp -http://www.yelp.com/biz/pam-blount-plumbing-pompano-beach .
Here's one from Geoff S. in Broward County:
The staff at Pam Blount Plumbing is incredibly helpful. Anytime I have a plumbing problem, I bring the offending part to them, and they show me how to solve it myself, usually with a part that costs far less than I expected. On occasion, they've sent me away with advice that solves the problem without even selling me something. This is why I will go back time and time again to PBP. I have always gotten honest, reliable help and products from these fine folks. Don't go to the big box store!
It's impossible to really write a rebuttal about something you have no knowledge of. Want to see how we operate first hand? Come in and see us and ask for me personally. I'd love to show you how we treat ALL of our customers.
Respectfully,
Pam Blount
Owner