wanda
Washington,#2UPDATE Employee
Thu, November 12, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Conniea78
Encino,#3UPDATE Employee
Fri, January 30, 2009
Hello my name is Falon. I'm the customer service manager for Power Tea's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. We are extremely busy and we know it is very frustrating and often difficult to get through on the phone lines. Because of this, we want you to know we really want to offer you complete customer service, and we want you to be 100% satisfied with your experience while working with us. My email is [email protected] or if you call our customer service line 1-866-544-6490 I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Falon, CSM ULTRA LEAN GREEN