- Report: #93540
Complaint Review: Panasonic - Secaucus New Jersey
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Panasonic
One Panasonic Way Secaucus, 07094 New Jersey, U.S.A.
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Panasonic HDTV stops working under warranty and 5 weeks later still broke Secaucus New Jersey
Roughly 3 months after purchasing the PT-56WX53 56" Projection HDTV from Ultimate Electronics the TV picture went berserk and then shut off and failed to turn back on one day.
I called Panasonic Customer Service (Case # 14648172), I was given the name and phone number of the local authorized factory repair facility, I called and scheduled an appointment to have the TV repaired, the repairman came out a couple of days later and diagnosed the trouble and ordered the part (a large circuit board).
To make a long story short, the part was replaced (under warranty) and after several more repair trips out and a couple more calls to Panasonic Customer Service and the local repair shop my $1,800 TV is still not operational after 5 weeks and counting.
Both Panasonic and the repair shop claim that the original part sent was also defective and now I'm waiting for the 2nd part to arrive.
David
South jordan, Utah
U.S.A.
I called Panasonic Customer Service (Case # 14648172), I was given the name and phone number of the local authorized factory repair facility, I called and scheduled an appointment to have the TV repaired, the repairman came out a couple of days later and diagnosed the trouble and ordered the part (a large circuit board).
To make a long story short, the part was replaced (under warranty) and after several more repair trips out and a couple more calls to Panasonic Customer Service and the local repair shop my $1,800 TV is still not operational after 5 weeks and counting.
Both Panasonic and the repair shop claim that the original part sent was also defective and now I'm waiting for the 2nd part to arrive.
David
South jordan, Utah
U.S.A.
