Complaint Review: Paneraireplica.us Shiva Enterprise Ltd - Internet

Paneraireplica.us, or Hauswatches.com, or the parent company Shiva Enterprise Ltd is a big scam with no integriy, and no regards to their customers.  They sell extremely low quality products.  My order was one of their most expensive items at over $700 but what I received was a different story.The whole operation is based on big fat lies.  They have had many names in the past and keep changing it.  Not to mention extremely rude.  If you see Shiva Enterprise Ltd on your charges or attempted charges avoid at all costs. Please read below for details.

When I placed my order of supposedly their highest quality product and around $700, my credit card company blocked the transaction.  Thats when I found out the company is Shiva Enterprise based in Bangkok.  I then researched the company and a lot of complains came up.  Thats where I should have stopped, but I didn't.  I then asked the company via email to assure me that the watch will be high quality and in perfect working order.  The person with the fake name of Keisha Gomes replied that yes for sure, at this $700 price it will be very high quality. This was their first lie.  I then auhtoized the charges.  

On their website it says the watches will ship from the US, but it shipped from China.  This was their second lie.  

When I received the watch, it looked ok but it was making a very loud noise when moved and when tapped it would sound that there is something broken inside.  I said ok, i can get it repaired.  But after a while I realized the watch does not even keep time!  It was either way too fast or way too slow, All The time!  What is watch when it can't be relied on as a watch?  Very very low quality product. 

I then proceeded contacting the merchant asking for a refund, and he tried to tell me its normal.  When I told him this is not my first automatic watch he/she started getting very nasty and very disrespectful, telling me that he/she does not have time for me! And I'm not that important for him/her to take time out of their day and respond to me!  He said I can't return it but can have it sent back to China for repairs at my own cost.  Who wants a watch that needs repairs after a week?!??!   It's like you going to a car dealership and buying a new car and a week later the engine blows and the car company tries to tell you yeah we can repair it.  NOO!!  You won't even want to deal with that brand or company anymore.  Thats how I felt.  See emails below:

From:Bobby

To: Paneraireplica.us

Hello,

Thank you sending the watch.  Today is a week since I have received the watch and have been monitoring it closely.  It is either behind a few minutes every day or is too fast a few minutes.  I wanted to give it time to see if goes away, but Everyday I have to adjust the time, either forward, or backwards.  It doesn’t keep time well, and This is not acceptable to me.  Also when I tap the watch it sounds like there is something loose inside.  Before I placed the order i was assured everything would be high quality. I would like to request to return this watch for a refund.  Would you please guide as to start the procedure?

Thank you again in advance. I hope future purchases have resolved these issues.

From: Paneraireplica.us

To: Bobby

Hi

You used the watch for over a week so a refund is definitely not an option here , let's get that clear so that we don't waste each other's time back and forth with worthless emails 

 I can have you return it for repairs though which is in line with our returns and exchanges policy on our website

 Thank you

Keisha Gomes

From:Bobby

To: Paneraireplica.us

Hi,

Before I authorized the transaction I asked you if this watch will be high quality and you assured me it will be. I have that email as well. But it's not. How can you call a watch that always shows the wrong time high quality? On your website it also says the items will be shipped from the U.S. but it came from China. So no, I do not wish send a One Week Old Brand New watch back to China for repairs! It is my full right to expect a watch that shows the right time like a normal watch would, and not sound like something is broken inside. I know it's not your fault as you didn't make it, but I wish you would understand where I'm coming from instead of trying to hold to my money when I'm not happy. God will not bless your business this way.

From: Paneraireplica.us

To: Bobby

Hi Bobby, 

Never stated the watch would deliver from the US, you built up your own assumptions which is your problem, not ours. 

Secondly, I never said I wouldn’t take care of your issue, if I wasn’t bothered I wouldn’t have responded to your emails in the first place, I have other important things in life to do and you’re not that important, but the issue you have with your watch is important which is why I bothered responding and still am sincere in resolving this issue. You can have the watch shipped back, ill replace the machinery and we move on

 I don’t believe in a God, without God, mankind would see far lesser problems, go figure

 Keisha Gomes 

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My issue is till not resloved.  This transaction was based on many lies and is void and null.  Avoid this company and any other similar company as its not worth it.  This is a very nasty and cut throat business and they are only after your money.  After they get it you are on your own with no protection.  I have a price of garbage for a watch and I'm out $700.  Do not do it!!!