Eric
Indianapolis,#2UPDATE Employee
Thu, January 19, 2006
First of all, are you sure you were at a Papa Johns, as we do not have a product called "cheezy bread" I think your complaint may be about another company. However, if you do mean that you had ordered "cheese stix" your complaint may be valid. As a driver at Papa Johns, at times I am ashamed of the service provided, but at other times I see beligerent customers who just want to vent frustrations and believe that food service workers are inferior people, and treat them as such. It sounds as if you legitimately were just trying to get your food in a prompt manner. If this was a corporate store, you may ask for the name of the GM (general manager of that store) or the DO (director of operations for the area.) They should be able to provide you with contact information. Also, you may email the web site www.papajohns.com. I have seen many complaints in this forum that there is no reply from the web site, but believe me, the GM and DO definitely hear about all complaints related to them, and normally go out of their way to resolve them. Always remember though, that the employees are people too, and if you are "smart alleck" with them, they will probably respond in the same manner. Additionally, I am not sure what the "thank you" commercial is that you refer to, but it sounds as if the mananger (or assistant) was trying to do his best to be polite and resolve the problem. If this happens again to anybody reading this, demand that the ENTIRE order be remade so that it's hot! But also remember that the managers are people too, and treat them with respect, and keep in mind that we do have several 'rip off artists' that we encounter each day, and have to sort them out from the true complaints in which we genuinely do mess up!