Complaint Review: Paradigm Malibu TRUSTED | Ripoff Report Verified™ …businesses you can trust. Paradigm Malibu highly qualified staff treats teen depression mental health drug abuse. Paradigm Malibu provides holistic collaborative treatment approach comfortable residential setting; involves entire family. Small groups free ongoing aftercare ensures teen’s success. Certified by The Joint Commission industry gold standard. - Malibu California

REVIEW UPDATE: June 1, 2018: Paradigm Malibu remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Paradigm Malibu is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Paradigm Malibu has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Paradigm Malibu has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Paradigm Malibu remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Paradigm Malibu for its full commitment to quality customer service.

Ripoff Report's discussions with revealed a serious intention by Paradigm Malibu to ensure 100% of their clients are satisfied. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Paradigm Malibu listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Cole Rucker during an onsite inspection held by a third party verification company with no biases toward Paradigm Malibu.

Paradigm Malibu is a rehabilitation facility that specializes in the treatment of teenagers, "Our focus is to provide mental health and chemical dependency treatment for adolescents. We are very much about internalized rather than external motivators. For us, the goal is about helping young people find value and approaching their lives differently and getting different results.”

Their client base is mainly developed through referrals, "My business partner, Dr. Nalin and I have been doing this for many years. As a result, private therapists, teachers, attorneys, and alumni tend to be our biggest referral base." When asked about the typical experience for a patient of Paradigm Malibu, Mr. Rucker explained, "We're a small program that is very much about catering the experience to the individual. So what people can anticipate right up front is a lot of energy being put into determining not just what we are treating, but discovering which treatment modalities will have the biggest impact for that individual. Then we will create a treatment plan based on that, making it a very collaborative process.”



PARADIGM MALIBU CUSTOMER CARE & COMPLAINT RESOLUTION

During the onsite interview, Mr. Rucker was asked to describe a situation where a patient was not satisfied with the level of service they received. Mr. Rucker explained that he was unaware of any dissatisfaction. "If somebody felt like they weren’t getting what they needed, we are small enough and agile enough that we can change our approach to make sure that their needs are being met. If we don’t have the capacity to meet someone's needs, were going to help them find a program that can. Our communication with not just the user, but with the parents, throughout the whole process is ongoing. To my knowledge, we’ve never had a family leave this program dissatisfied or feeling like they weren’t taken care of," explained Mr. Rucker.

Because of their unique management style, Mr. Rucker states that Paradigm Malibu has never had an unresolved complaint. He was asked to describe in further detail how complaints are dealt with, "I want to make sure I am being as transparent as possible. We’ve never had an unresolved complaint. That doesn’t mean that parents don’t say to us that they may prefer certain things be done differently, but we address that in the moment and adjust accordingly. We then follow up to make sure we met their expectations. One of the things we do throughout the process is to allow the families to evaluate how things are going. They help steer the ship.”

When asked to comment on the complaints posted on Ripoff Report's website, Mr. Rucker believes that the comments were made by a past employee, "The statements are patently false. The reason I can say that is because the things described have never transpired. We believe we know the source. It is my belief that it was written by a former employee we had to discharge. The language and nature of the complaint was consistent with that individual." Although Mr. Rucker believes that the comments are false he did go on to address them, as well as describe Paradigm Malibu's accreditations. "There is no difference because families who come to us pay for services. If insurance reimbursement is something that is an issue for the families, it doesn’t really weigh on us in terms of our ability to provide services. So everyone receives the same quality of treatments. We are accredited by the Joint Commission JCAHO which is the highest level accreditation a residential treatment program can have. The standards are very high and we sought out that accreditation -- we wanted families to know that they were going to be able to get the highest quality of care."

Ripoff Report’s on site visit, interviews and policy reviews with Paradigm Malibu have resulted in their being verified as a safe business. This confirms that prospective clients can proceed with confidence, knowing that Paradigm Malibu will do all that they can to satisfy their clients, and that they will take extra steps to resolve any issues that may arise. Paradigm Malibu has a number of systems in place to solicit client feedback and create corrective action plans when appropriate.

Paradigm Malibu co-founder, Dr. Jeff Nalin, has a stellar record that assures us of his commitment to the well being and satisfaction of all of his patients. He is not only a successful businessman, but also a licensed clinical psychologist. As such, Dr. Nalin has a proven history of advocating for his client's need and best interests. He is in good standing with the American Psychological Association as well as other numerous professional organizations including but not limited to being a diplomate of the National Institute of Sports Professionals and an adjunct faculty member at Pepperdine University. Further, Dr. Nalin and his team sought out and secured accreditation by the Joint Commission - the gold standard in mental health, behavioral health and chemical dependency treatment. Doing so, he has voluntarily subjected himself and Paradigm to rigorous audits and evaluations related to quality client care.







Jeremy Manne, Program Coordinator, told us that the program’s priorities have always been state of the art client care. "When I first joined the Paradigm team, I often times made suggestions based on my experience working at other treatment programs. When the suggestions were about cost savings at the expense of quality care, I was quickly redirected by the founders. They have taught me that if you make client satisfaction the centerpiece of every decision you make, everything else will follow.”

Diane Flinn, Director of Business Affairs states "I've worked at many adolescent treatment programs over the years. I've never been a part of any organization that cared more about their client satisfaction. Clients always come first and everything else is a distant second. I'm really proud to be a part of an organization that has the right priorities. It's an honor to be a part of such an amazing program.”

PARADIGM MALIBU / STATEMENTS FROM THE OWNER

"I have been working with adolescents and their families for almost thirty years. Every family and every program that I have been fortunate enough to serve has taught me something. I bring that life time of learning to my position as a co-founder of Paradigm Malibu. The treatment approach we use at our program reflects the accumulation of knowledge and skills from some of the most respected practitioners in the field." Cole Rucker, Co-Founder.

Paradigm Malibu is pleased to be a part of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Rucker further explains by stating, "The stakes in our field are very high. We are not selling widgets, we are talking about people’s lives. I think it’s really important for families to have services like Ripoff Report to be able to investigate where they’re going, to know that they’re sending their child someplace that is not just safe, but effective. Paradigm Malibu is a facility where they will get quality care and emerge with the tools to be able to change the trajectory of their lives. So I am glad that Ripoff Report is there to hold people accountable. I appreciate this process where we're able to work together to just get the facts on the table and figure out how to get those facts to consumers.”

PARADIGM MALIBU’S CORE BELIEFS

• The empowerment of youth and their families is the cornerstone of effective treatment.
• All adolescents are deserving of being treated with dignity and respect.
• The provision of services to adolescents is highly specialized are requires a unique knowledge base and skill set.
• It is our job to motivate youth and help them find value in their treatment experience.
• Adolescents should be engaged as full partners in the creation and implementation of their treatment plans.
• Family involvement is an important component of adolescent treatment, and as such, must be supported and encouraged.
• Treatment must focus on the emotional underpinnings of behaviors rather than simply focusing on behaviors themselves.
• Treatment must be reflective of real live and be transferrable and sustainable.
• Treatment must be built upon youth’s strengths and interests.
• Free aftercare services are a natural and necessary extension of treatment.

PARADIGM MALIBU TREATMENT PROGRAM AND COMPONENTS

"At Paradigm Malibu, each teen treatment component is designed and implemented by credential professionals who specialize in the provision of adolescent services. Our goal is to identify and treat the underlying causes of teen drug abuse, mental health and behavioral health difficulties, rather than merely focusing on the behaviors themselves. Our evidence based interventions are rooted in each adolescent’s unique strengths, interests, and needs and are focused on the following areas: Emotional Health, Physical Health, Family Health, Social Health, Spiritual Health, and Education. We invite you to explore all aspects of our mental health, behavioral health, and addiction related treatments by reading more about the components below.

Emotional Health

Adolescence is a period of enormous emotional growth and change for a young person. These changes, although normal, can also trigger the emergence of complicated emotional conflicts. The Emotional Health component is designed to intervene and treat these underlying issues.

Physical Health

Physical and Emotional Health are inseparable, and as such, our teen treatment program addresses the myriad of physical consequences that may emerge as a result of any change process.

Social Health

Healthy peer interaction and becoming comfortable with oneself in social situations are important milestones in an adolescent’s development. PARADIGM creates a real world treatment setting, wherein teens can enhance their understanding of themselves, which leads to healthier interactions with others.

Family Health

Changes in one family member impacts ALL family members. This is partially why adolescence is so difficult. PARADIGM’s comprehensive Family Health component is designed to allow all family members to relearn how to communicate and work together in ways that promote openness and healing.

Education

All residents of PARADIGM are provided with a comprehensive educational assessment within forty-eight hours of admission.”



21 REASONS PARADIGM MALIBU TREATMENT PROGRAM SUCCEEDS WHEN OTHERS FAIL

"We encourage you to take a moment to learn 21 reasons Paradigm succeeds where other adolescent treatment programs fail.

1. We Only Treat 6 to 12 Adolescents at a Time
2. We Provide the Highest Staff to Client Ratio in the Nation
3. Our Treatment Team is Uniquely Qualified
4. Our Admissions Screening is Rigorous
5. We Treat the Emotional Underpinnings of Problematic Behaviors
6. Comprehensive Diagnostic Testing is Conducted Before Treatment Begins
7. Paradigm Malibu is Ranked Best in Adolescent Treatment More Often Than Any Other Program
8. We Provide Multimodal Family Services
9. We Provide Comprehensive Academic Services
10. Our Treatment is Intensive
11. Our Treatment Approach Results in Sustainable Change
12. We Provide One of the Largest Varieties of Clinical Services
13. It is Our Job to Motivate Teens
14. Our Treatment is Gender Specific but Not Gender Exclusive
15. We Empower Teens and Their Families
16. Our Treatment is Strength and Interest Based
17. We Don’t Engage in Either/Or Treatment
18. We Exclusively Serve Adolescents in a Residential Setting
19. Our Treatment is Collaborative in Nature
20. Our Treatment is Truly Holistic
21. We Provide Free Aftercare Services"

STATED IMPROVEMENTS FROM PARADIGM MALIBU

"Paradigm Malibu is constantly seeking ways to improve its provision of services. In our effort to do so, we ask clients and their families to evaluate us throughout the course of treatment. Employees are also afforded opportunities to offer feedback and share ideas about how we might better meet our client's needs.

We also have an ongoing performance improvement program in place that is overseen by the Joint Commission. This allows us to better identify any area that needs improvement, create and implement a plan to address that feedback and monitor our progress.”







In summary, after our review, which included discussions with the management of Paradigm Malibu and many of his past and current associates, Ripoff Report is convinced that Paradigm Malibu is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so Paradigm Malibu could have the opportunity to make things right with them.

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We were saddened to see that someone had filed an unfavorable review about our company. Our first instinct was, of course, to see who might have left our program dissatisfied, so that we could make matters right. This was not possible however as the review does not indicate that the writer was seeking any type of resolution. Rather, it would seem that the writer threw a lot of misinformation on the wall to see if anything might stick. None of the concerns expressed in the review are familiar to us. While it is unfortunate, we strongly suspect that this review was not written by a client of ours. It seems much more likely that it was composed by someone with an agenda other than helping prospective clients make an informed decision. As a proud member of Ripoff Report's Consumer Advocacy Program, Paradigm Malibu stands ready to do whatever may be necessary to resolve any real issue that a client may have now or in the future.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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