Complaint Review: Park West Gallery - Park West At Sea - Southfield Michigan

Rip-off Report Investigation:

Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.

Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!

The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.

Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program.

=====================

NOW TO THE ORIGIONAL REPORT THAT WAS FILED

=====================

Park West Gallery - Park West At Sea ripoff dishonest cruise art auction Southfield Michigan

I went to my first time fine art auction while I was aboard Carnival Triumph cruise line from June 27 to July 3. I was told by the auctioneer the auction price on the ship is at 40 to 80 percent below land auction value. The only chance I can get this kind of price is on the ship, it is a great bargain for any investment. etc. I was completely convinced the most affordable way to purchase art work as an investment is on the ship from the biggest art gallery in US - Parkwest Gallery. Thinking there is no way the biggest art gallery wants to risk its reputation for deceptive and indusive saling. So I spent a hugh amount on some big name art work as my investment.

when I got back home, I quickly did a search on the art work I bought from Park west. What shocked me is that I found out Rembrandt's The Raising of Lazarus I paid more than $4100 for at cruise auction is listed for $3300 (this is all I would pay to get the famed painting delivered to my house) from Jean Stephen Galleries. I also found Peter Max's work originally from Park west gallery listed on EBay for a lot less as well. yet I was told what I paid for is already 40 to 80 percent below its vaule. I am very upset and feel Parkwest purposely lied to me just to make me to open my wallet and it does not care for anything else.

I don't have problem to pay more for anything I contract to buy if I was not induced to buy. I DO have big problem with the fact art auctioneer told me what I am getting is a great bargain, only available on the ship. Yet, as it turned out, not only it is not truth, but also you realized somebody purposely induced you to buy his product. I have big problem with this deceptive practice. I am sure everyone would have problem with this deceptive practice.

I immmediately contacted park west gallery to cancel some of my purchases. I was thinking, as a common practice, I should be able to do so since I will not receive any art work untill 7 weeks later anyway. Guess what? To my surprise, I was told that once I signed the contract on the ship, everything is final. Cancellation is not permitted. No wonder they do not allow any cancellations, because their intention is to rip you off while you are isolated onboard a ship in the middle of nowhere.

I have determined to fight for the right settlement in behalf of all consumers. This deceptive practice get to be stopped!! Want to sell art work on ships? Fine! BUT DON'T INDUCE PEOPLE TO BUY!!

JJ

chicago, Illinois
U.S.A.