- Report: #101906
Complaint Review: Park West Gallery - Southfield Michigan
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Author Not Confirmed
Why?
Park West Gallery
29469 Northwestern Hwy Southfield, 48034 Michigan, U.S.A.
Phone:
800-521-9654
Web:
N/A
Categories:
Business Rating:
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Investigation: Park West is a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them. Feel confident about and secure when doing business with Park West - commitment to 100% customer satisfaction to resolve any and all issues. Over 1 million clients - the majority repeat customers, excellence in the art industry. Less than one complaint per year for every 50,000 clients.Rip-off Report Investigation: Park West receives a POSITIVE RATING from Rip-off Report -commitment to providing excellent c
Rip-off Report Investigation:
Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.
Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!
The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Park West Gallery ripoff Southfield Michigan
We purchased a work of art and one animation (hand signed by Hanna-Barbera)while on a cruise in May, 2004. Both pieces were purchased using our "SeaPass".
The art work was delivered in approximately 8 weeks. No problem. The hand signed animation has not been delivered yet and in a discussion today, appears it is no longer available.
In 4 different phone calls over the past month, I have been told it's in "shipping"; "framing"; and now they have no idea, but have today offered they are looking for a replacement in Florida, or, I may be able to get a "credit" towards another selection.
I paid for a specific piece and expected to receive that specific piece in a timely fashion. Not to hear, over 10 weeks later, they do not have the piece.
My suggestion to anyone considering purchase of art work on cruises is to be VERY cautious. Park West customer service leaves ALOT to be desired. A good portion of Park Wests' art cannot be removed by the consumer from the ship and you are therefore at the mercy of their "shipping" department and questionable customer service.
At this point I do not expect to see the animation I purchased or the money I paid for it, without a significant legal battle.
Gary
Twinsburg, Ohio
U.S.A.
Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.
Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!
The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them.
Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Park West Gallery ripoff Southfield Michigan
We purchased a work of art and one animation (hand signed by Hanna-Barbera)while on a cruise in May, 2004. Both pieces were purchased using our "SeaPass".
The art work was delivered in approximately 8 weeks. No problem. The hand signed animation has not been delivered yet and in a discussion today, appears it is no longer available.
In 4 different phone calls over the past month, I have been told it's in "shipping"; "framing"; and now they have no idea, but have today offered they are looking for a replacement in Florida, or, I may be able to get a "credit" towards another selection.
I paid for a specific piece and expected to receive that specific piece in a timely fashion. Not to hear, over 10 weeks later, they do not have the piece.
My suggestion to anyone considering purchase of art work on cruises is to be VERY cautious. Park West customer service leaves ALOT to be desired. A good portion of Park Wests' art cannot be removed by the consumer from the ship and you are therefore at the mercy of their "shipping" department and questionable customer service.
At this point I do not expect to see the animation I purchased or the money I paid for it, without a significant legal battle.
Gary
Twinsburg, Ohio
U.S.A.
1 Updates & Rebuttals
Gary
Twinsburg,Ohio,
U.S.A.
Park West Gallery Southhfield, Michigan A Happy Ending
#2Author of original report
Fri, August 06, 2004
Yesterday, 8/5/04, a messgae was left on my answering machine approximately 11:00am from my "customer service" rep.. She said unfortunately, our animation could not be located, three possible replacements in Florida were damaged, and she was working with her manager to arrange a credit.She offered they may be able to credit the account with a significant increase to compensate for the error.
I did not have a chance to call back immediately, but had prepared myself for the fight.
At about 2:00pm, a fedex truck pulled up. That's not the least unusual at our house, but what they were delivering was. Lo and Behold, it was our animation. I checked it very thoroughly and it was the correct item.
I called my "customer service" rep. to let her know and she legitimately seemed as surprised as I was. She said their records indicate the selection had gone to North Carolina, but if I have it, then she can correct and close the record.
As I stated in my original complaint, my only comment would be to use caution. I read other reports regarding pricing and authenticity and can honestly say that was not an issue AT ALL.
Would I buy from Park West again? Yes. But the next time I will go to Southfield, select the art and bring it home WITH me. If I purchase anything on cruises in the future, the same will be true. Bring it home with, or don't buy.
