Complaint Review: PC Planet Systems - Costa Mesa California

I ordered a motherboard from their web site. 4 hours after the order was placed I received an email saying the credit card information had failed and go back to the web site and re-order. No way to contact them. Go back to the web site to see they raised the cost of the product by almost 20%. THE SAME DAY. Speak with your wallet and keep your money. They don't deliver.

There are several false stements in his rebuttal. We were never informed that the part had been discontinued, we were only yelled at when asking where the package was when we paid for overnight shipping. Why would you offer overnight shipping on something that cannot be delivered overnight. Again we were never contacted about this.

That package was never shipped to us to refuse, so I do not sure where that part of the story comes from. We finally asked to cancel the order april 7th since they still hd not shipped the part a month later, with no information given to us. We were told the order was cancelled and that our money would be refunded. If the order was cancelled, so how did we refuse the package? We never received the refund from the company, I had to go to our credit comapny and report fraud. I do not think it is fair for them to pay for you not refunding our money.  No one ever contacted me about the refund or gave any info besides, "it has been forwarded to our accounting department and answered by the end of the day."

It is completely false to say there has been no contact since April 16th, and if they look at our ticket history you can see that there was plenty of contact after April, going in to July as follows:

Date: 2010-04-22 13:28:20 Name: Ben Message: Is anyone going to respond or help us on this matter? We are nearing the two month mark. Please contact me. Thanks

Date: 2010-04-27 08:32:37 Name: Ben Message: Someone please call me, otherwise, I will have to report you to the BBB and make a theft report against your company. Ben

Date: 2010-04-27 08:32:37 Name: Ben Message: Someone please call me, otherwise, I will have to report you to the BBB and make a theft report against your company. Ben

Date: 2010-04-27 10:09:17 Name: RMA Support Staff Message: We have cancelled your order and it is refunded to you. Best regards, RMA DEPT PC Planet Systems http://www.pcplanetsystems.com

Date: 2010-04-27 10:11:20 Name: Ben Message: Thank you. Ben

Date: 2010-04-29 08:56:41 Name: Ben Message: When should expect to see the money back in our account? Thanks, Ben

Date: 2010-04-29 09:56:31 Name: RMA Support Staff Message: Please allow 3-5 business days, your information has been forwarded to our accounting department. Best regards, RMA DEPT PC Planet Systems http://www.pcplanetsystems.com

Date: 2010-04-29 09:57:33 Name: Ben Message: Thanks for the quick update

 Date: 2010-05-18 09:41:18 Name: Ben Message: I have not seen a refund into our account yet. Is there any kind of eta? Or is the refund sent by check? PLease let me know. Thanks, Ben

Date: 2010-05-25 08:49:45 Name: Ben Message: Has there been any action on the refund?

Date: 2010-06-03 09:07:03 Name: Ben Message: I still have not received any credit to our checking account. Let me know what is going on ASAP. I need this resolved, accounting is all over me on this one. Ben

Date: 2010-06-03 09:40:45 Name: RMA Support Staff Message: We have forwarded this email to our accounting office and they will reply by end of business day. Best regards, RMA DEPT PC Planet Systems http://www.pcplanetsystems.com

Date: 2010-06-03 09:42:36 Name: Ben  Message: Thanks

Date: 2010-06-15 10:59:13 Name: Ben  Message: I never received a reply from your accounting office by the end of the day on the 3rd. Now it is the 15th.and we are still trying to resolve this issue that is over 3 months old. PLease someone refund our money.

Date: 2010-06-15 11:34:07 Name: RMA Support Staff Message: Hello, We have forwarded this email to accounting as a stat. We will get back to you shortly. Thank you Best regards, RMA DEPT PC Planet Systems http://www.pcplanetsystems.com

Date: 2010-06-25 12:59:25 Name: Ben  Message: We still have not heard anything or seen any sort of credit in our account. I am not sure why it is so hard to credit the money for and item ordered in March that was never shipped. We overdrafted out account by $5 today costing us $35. One cannot help but think if you had refunded themoney, this may have been avoided. PLEASE TAKE CARE OF THIS ASAP, I am very tired of constantly having to check on this, but I will not let up untill we get the money back.

Date: 2010-06-25 13:00:20 Name: Ben  Message: Why dont you give me the contact info for your accounting department, so we can finally put this matter to rest. Thanks, Ben

Date: 2010-07-08 08:32:36 Name: Ben  Message: THIS WELL BEYOND UNREASONABLE! IT HAS BEEN OVER FOUR MONTHS SINCE WE PLACED THE ORGINAL ORDER. WE NEVER RECEIVED THE PRODUCT, WE NEVER RECEIVED A REFUND. WE ARE JUST STUCK WITH THIS 228.03. THIS IS $200 WE COULD HAVE USED TO BUY AND RESELL ANOTHER PRODUCT A FEW TIMES OVER BY NOW. THIS IS GETTING TO THE POINT WHERE IT COULED BE COUNTED AS A CRIMINAL OFFENSE. YOU HAVE GIVEN US NOTHING AND JUST TAKEN $228.03 FROM US. WE JUST WANT THE MONEY REFUNDED, PLEASE CALL ME OR GET THE MONEY IN THE ACCOUNT. I DO NOT WNAT TO PURSUE LEGAL ACTION, BUT I WILL JUST FOR THE PRICIPAL OF THE MATTER. BEN 972 726-0330

Date: 2010-07-08 10:20:08 Name: RMA Support Staff Message: We have sent the accounting department your email. We are sorry as this is the RMA link that we originally received your message. We will advise them of your credit and get back to you by the end of business day today. Best regards, RMA DEPT PC Planet Systems http://www.pcplanetsystems.com

Date: 2010-07-08 10:22:08 Name: Ben  Message: I have been told this numerous times, and have yet to be contacted. I really hope it happens this time. Thanks, Ben

Date: 2010-07-09 09:24:33 Name: Ben  Message: ONCE AGAIN WHAT WAS PROMISED DID NOT HAPPEN. NO ONE FROM ACCOUNTING CONTACTED ME BY THE END OF THE DAY YESTERDAY. THIS IS THE THIRD TIME I HAVE BEEN TOLD THIS AND NO ONE HAS CONTACTED ME. ARE YOU JUST GOING TO TAKE OUR MONEY!

Date: 2010-07-13 08:53:44 Name: Ben  Message: YOU ARE LIARS AND THEIVES! YOU HAVE TOLD ME NUMBEROUS TIMES THAT ACCOUNTING WILL BE CONTACTING ME BY THE END OF THE DAY, BUT i HAVE NOT HEARD ANYTHING! CALL OR EMAIL ASAP. (972)726-0330 [email protected] BEN

Date: 2010-07-13 08:54:33 Name: Ben  Message: IF THIS IS NOT RESOLVED SOON, I WILL GET ON EVERY COMMONLY LOOKED AT WEB REVIEW OF YOUR SITE AND TELL THEM OUR STORY, AND THAT YOUR COMPANY SHOULD NOT BE TRUSTED. OVER FOUR MONTHS AND YOU HAVE DONE NOTHING!!!!!!

Date: 2010-07-16 09:06:33 Name: Ben  Message: IF THIS IS NOT RESOLVED BY THE END OF NEXT WEEK, THIS WILL BE CONSIDERED A CRIMINAL OFFENSE, AND I WILL TAKE IT TO THAT LEVEL SIMPLY ON PRINCIPAL.

Date: 2010-07-22 08:10:11 Name: Ben  Message: PC PLANET SYSTEMS IS THE WORST COMPANY EVER. THANKS FOR STEALLING OUR $228. I WILL MAKE SURE EVERYONE KNOWS ABOUT THIS!!!!!

Date: 2010-07-22 08:10:32 Name: Ben  Message: YOU ARE A TERRIBLE COMPANY THAT DOES NOT CARE ABOUT ITS CUSTOMERS!!!!!

We clearly have available for all customers to see on our website and on every products page the description and time frame to obtain your order. If this is not suitable for any customer the order will not be placed.

You placed your order on March 1, 2010, On March 3rd,2010 we approved your order, you emailed asking us about the status and we informed you that these are discontinued items no longer available in the US market for several years and that we had to transfer from our warehouse in China. All this is mentioned on the website and at checkout prior to purchase the units. We had expalined this information to the customer.

Customer was upset and made constant threats to us, which are not true, if you order online you have to read the descriptions and timeframes, availability etc.

We deal with many, many companies Locally and International that order and understand that these units are no longer available and they will wait the time frame needed to process the order.

Customer continued to threat, wanted a refund when we informed him the package was shipped. From the date ordered to time shipped was 8 business days, exactly the time frame mentioned on the website for this unit.

He refused the pacjage, he contacted his credit card company and received his money on March 16th, 2010.

We have had no other contact with this customer after this chargeback. he states he has been contacting us with no reply in April 2010 which is FALSE. He has had his money sine March 2010 and still continues to create problems that as far as we are concerned were solved.

I think the customer should really get his correct story straight and stop inventing or making accusations that are not true.