- Report: #1504919
Complaint Review: Penn Foster - Scanton Pennsylvania
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Author Confirmed
Why?
Penn Foster
925 Oak Street Scanton, 18515-0001 Pennsylvania, United States
Phone:
1-800-380-7733
Web:
https://www.pennfoster.edu/
Categories:
Business Rating:
(0)
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Penn Foster committed Phoen Fraud and Billing Fraud Scanton Pennsylvania
I signed my son up for a course in Behavioral Dog Training with Penn Foster arpound July 2020. They wanted or insisted on Automatic debits through my Paypal account. On November 2020 They stopped taking Automatic debits and I was notified to pay Penn Foster because of this. The Recurring payments occurred on the 7th of each month. I attempted to pay Penn Foster sending money manually at the address below because they were taking money from this email as well automatically paypal reported verified as well
When I sent the money Paypal reported that the email did not exist so it was stuck in holding for 30 days. I reclaimed the money after 30 days. Penn Foster than did another automatic debit around 11/09/2020. I asked them about this how come you are taking money from a once verified paypal account to a non existent paypal account. Penn Foster in December debited the account in December and they refused to grade the project for my son after following all guidelines. I reported Penn Foster to the Better Business Bureau and they Penn Foster sent my 17 year old son a coupon payment booklet with my son's name on it. I told Penn Foster a 17 year old cannot enter into a contract and they would now be dealing with me. Age of consent is 18 years old for a contract not a minor.
On January 25th 2021, Penn Foster called from Bellingham Washington phone number 360-209-6559 caller id traced it. They told me to call 1-800-548-0603 number voice mail but the payment coupon booklet states 1-888-427-1000. This looked very suspicious so I called the 360 number and asked them you are wanting me to call up from 1-800-0380-7733 number and your coupon booklet states 1-888-427-1000 number and this was suppose to be in Scranton, Pa., not in Bellingham, Washington so I told them you do know you attempted to committ billing and phone fraud. The phone number 360 was reported to the FTC for phone fraud. They have sent me different email addresses during this process as well see below:
[email protected] | [email protected] | [email protected]
I have sent them invoices from Paypal to payback all 330.00 back but they stated it is against their policy. Problem is this policy broke the law by engaging in deceptive business practices, fraudlent billing and phone calls, threaten with collections possibly FCRA and FDCPA violation. The Attorney General of PA should revoke Penn Fosters license.
2 Updates & Rebuttals
Lakewood,
Washington,
United States
Washington,
United States
Notice of 1,000.00 FDCPA fine
#2Author of original report
Fri, February 26, 2021
Penn Foster and Associates,
We have received your rebuttal. A contract is a agreement between two parties when Billing Fraud, Phone Fraud, Email Fraud (Spoofing). The party has a right to terminate the contract do to your inability to perform your contract. In this case, you comitted billing fraud and must be held accountable. The contract is null and voided if this is what you are basing it on. If you turn this over to a collection Agency be advised according to the law under dispute the following actions will be taken:
1). Turned over to the Attorney General of Pennsylvannia
2). 1,000.00 fine added to the paypal invloice making atotal of 1,360.00 you owe.
If I do a discovery of the phone number of 360 than a criminal complaint maybe filed against you as well. I would advise you not to be engaging in other further fraudlent and other questionable illegal activities as this maybe construed as criminal. I would further advise you since my son is 17 harassing a minor maybe turned over to law enforcement and to have a restrainign order placed against you.
Penn Foster Escalations Team
Scranton,Pennsylvania,
United States
Please contact our team for further assistance
#3UPDATE Employee
Thu, February 25, 2021
Dear Student: Students may cancel their program at any time, for any reason, if they are not satisfied with their studies, and may reach us by email or phone, however, sending a message to a "do not reply" email address is not an official channel to reach us, and messages sent to this address will not be received or answered. (a disclaimer regarding the no reply email is posted on each automated email) As per the enrollment agreement signed upon enrolling into a Penn Foster program, students may Students who cancel may be responsible for a portion or remaining balance of their tuition costs based on when they request to withdraw.
https://bit.ly/3dTZvF8 Please note that if we do not hear from our students or receive payment per their agreement, the account may be referred to an outside agency for further collection if the payments should become seriously past due. We are sorry to hear that you were not pleased with your program. If you feel there is a discrepancy with your tuition balance we are more than happy to review your account. Please reach out to us by writing [email protected] Our team will be happy to help . Thank you!
