Patricia
Waterford,#2UPDATE EX-employee responds
Wed, December 13, 2006
I used to be a sales rep for Penn Warranty and I found that the biggest reason that people are not satisfied is because the dealers (who are the people who actually sell the contracts)don't do a good enough job of explaining to their customers what the warranties can and cannot do. You are right in that there are a lot of things that people purchasing warranties are not told, but all the exclusions are in the actual contract and honestly, most all car warranties have the same restrictions regardless of the warranty provider. It's the dealers job to make sure that you know what it will and won't do for you. Personally, I feel that warranties are rather like insurance - it's ok if what is wrong with your car is covered by the warranty, but chances are it won't be and you'll end up paying for it anyway. Next time just take the money that you would spend on the warranty and stick it in a savings account, then you'll have the money on hand if something major does go wrong. Sorry for your trouble.