- Report: #686194
Complaint Review: peoplelookup.com - Bellevue Washington
Reported By:
Tomo -
Minneapolis, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
peoplelookup.com
500-108th th av ne #1660 Bellevue, Washington, United States of America
Phone:
866-974-6185
Web:
peoplelookup.com
Categories:
Business Rating:
(0)
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peoplelookup.com Intelius Charged for a monthly subscription I did not ask for Bellevue, Washington
Report Attachments
I ordered one $7 report to find and old high school friend in June. In October I got an email saying that I had additional lookups that I could use. In January I got another one, and read it more closely.
It mentioned that my credit card would be charged. Did it mean if I used the service, or was it charging whether I used it or not. I logged in an found that they had been charging me $19.95 a month ever since June! I am sure that I did not sign up for this.
I canceled my account on line, then I called 866-974-6185. After several minutes of waiting, I talked to a friendly person, who finally agreed to reverse a month of charges, but no more than that. She sent me a copy of the screen that I theoretically clicked on, but I am sure that I would not have done that.
I think their screen is designed to confuse you into selecting a subscription. They said that they have been sending me two emails a month, but I can not find them. (Did they design them to get blocked by spam filters?) They said that the charges were clearly indicated, but I missed them. I should have been smart enough to see them in my credit card bill.
2 Updates & Rebuttals
Intelius_Customer_Support
USAIntelius
#2UPDATE Employee
Fri, January 28, 2011
If you still need assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.
Intelius_Customer_Support
USAIntelius
#3UPDATE Employee
Fri, January 28, 2011
If you still require assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you.
