- Report: #6278
Complaint Review: Pep Boys - Orange County California
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Author Confirmed
Why?
Pep Boys
19122 BROOKHURST STREET Orange County, California, U.S.A.
Phone:
714) 964-077
Web:
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Pep Boys rip-off
This complaint is about Pep Boys poor auto repair services. I took my vehicle for a service to have the pcv valve replaced. They recommeded that I get my gasket replaced as well.
I know nothing about cars, they said it would benefit the vehicle, this, I agreed. the service result in an additional $200~$300 in repair charges. a few months later, I noticed that my car was leaking for i didnt know what had caused it. I took my car for a diagnostic, people at pep boys told me that its leaking everywhere and they wanted me to pay $500 for repairs to have everything replaced.
I took my car to another place, come to find out, the gasket was not properly installed thus caused the leaking. Im deeply upset. I did not know what to do. I contacted pep boys, and they said that the services all have a 60 days warranty, I didnt bring my car in during the time, thus I have to take care of everything on my own.
I know nothing about cars, they said it would benefit the vehicle, this, I agreed. the service result in an additional $200~$300 in repair charges. a few months later, I noticed that my car was leaking for i didnt know what had caused it. I took my car for a diagnostic, people at pep boys told me that its leaking everywhere and they wanted me to pay $500 for repairs to have everything replaced.
I took my car to another place, come to find out, the gasket was not properly installed thus caused the leaking. Im deeply upset. I did not know what to do. I contacted pep boys, and they said that the services all have a 60 days warranty, I didnt bring my car in during the time, thus I have to take care of everything on my own.
1 Updates & Rebuttals
chris
marlton,New Jersey,
one thing clear if it helps
#2UPDATE Employee
Thu, November 14, 2002
You did have 90- days not 60 like you stated for your warrenty on labor. Please go back to the store and get the main office you will be refunded!!!!
