- Report: #22063
Complaint Review: Pepboys - Philadelphia Pennsylvania
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Pepboys
Pepboys - Nationwide Philadelphia, Pennsylvania, U.S.A.
Phone:
800-737-2697
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Pepboys POOR SERVICE PROCEDURES Some things never change Philadelphia Pennsylvania
I have worked for peppy for some time now. I have noticed a lot of piss poor service over the years. I can only say it is getting worse not better! You need to understand that Pepboys is a greety company. Make the money, worry about the customer complaints later. GET THE MONEY! I have seen service managers lie, just to try and make their #. You see Pepboys pays them a salary plus bonuses. The bonuses is where the problem is. The manager wants to make the extra money and once they get a taste of it, they want it even more. There are a lot of contributing factors on their bonuses, such as; injury claims, beating last years dollar amount for the current week, expenses for that time period, damage claims, etc.
One time I was working on a ford. I had the hood up while doing maintenance. I had some tools under the hood while I raised the vehicle with the lift. While I was raising the vehicle the hood fell shut. It fell due to weak hood supports. Well, when the hood fell the tools where between the hood and the radiator support and the hood was damaged! I let my service manager know and explained what happened. Later towards the evening the customer must of called and asked if the car was ready for pick up.
The service writer yelled out asking if it was complete, the customer was on thier way down to pick it up. I had already pulled the car out and it was getting dark. So, I went out and drove it up to the bay door where it was light so the sevice manager could show the customer what happened and explain it, and work the repair procedure. Later after wasahing my hands I noticed the car pulling away. I asked the service manager what the customer said about the ding in thier hood. He said, "I didn't tell them, if they have a problem with it they will be back". THIS IS BULL! Keep in mind their BONUS MONEY!
Pepboys is now doing transmission flushes. They would rather pay a tire installer to do it rather then a Qualified mechanic. The tire installer usually is a young man maybe even still in high school with very little experience. USUALLY THEIR FIRST EXPERIENCE IS ON YOUR CAR. I have seen cars in for trans flushes get only drain and fills. The bottle of flush is never used! Worse yet these kids don't even put the additive in with the trans fluid. This additive is suppose to bring the generic fluid to particular manufactors specification. Now your car is worse off then when it came in to pepboys. once again it is about the dollar!!! YOUR DOLLAR!! CONSUMERS BEWARE
Maybe ask that only qualified personel work on your car. Or ask to see the credentials of the person who is going to work on your car.
watchdog
philly, Pennsylvania
One time I was working on a ford. I had the hood up while doing maintenance. I had some tools under the hood while I raised the vehicle with the lift. While I was raising the vehicle the hood fell shut. It fell due to weak hood supports. Well, when the hood fell the tools where between the hood and the radiator support and the hood was damaged! I let my service manager know and explained what happened. Later towards the evening the customer must of called and asked if the car was ready for pick up.
The service writer yelled out asking if it was complete, the customer was on thier way down to pick it up. I had already pulled the car out and it was getting dark. So, I went out and drove it up to the bay door where it was light so the sevice manager could show the customer what happened and explain it, and work the repair procedure. Later after wasahing my hands I noticed the car pulling away. I asked the service manager what the customer said about the ding in thier hood. He said, "I didn't tell them, if they have a problem with it they will be back". THIS IS BULL! Keep in mind their BONUS MONEY!
Pepboys is now doing transmission flushes. They would rather pay a tire installer to do it rather then a Qualified mechanic. The tire installer usually is a young man maybe even still in high school with very little experience. USUALLY THEIR FIRST EXPERIENCE IS ON YOUR CAR. I have seen cars in for trans flushes get only drain and fills. The bottle of flush is never used! Worse yet these kids don't even put the additive in with the trans fluid. This additive is suppose to bring the generic fluid to particular manufactors specification. Now your car is worse off then when it came in to pepboys. once again it is about the dollar!!! YOUR DOLLAR!! CONSUMERS BEWARE
Maybe ask that only qualified personel work on your car. Or ask to see the credentials of the person who is going to work on your car.
watchdog
philly, Pennsylvania
3 Updates & Rebuttals
watch
Nationwide,Other,
close minded Jeff
#2UPDATE EX-employee responds
Sun, June 30, 2002
Obviously you have your head where the sun doesn't shine! If your company displays an ASE sign you better believe I want an ASE qaulified person working on my car, not some idiot that you tell how to do something, and then can't do it or doesn't have the cognitive ability to remember what he is doing. I have seen your kind wearing blinders to what is happening to the customers car. Get the money! DON'T misrepresent yourself by having unqualified personel working on our vehicles. If I'm paying you 70 dollars an hour to work on my car, yes I wan't a qualifed person working on it. On that same point if you are charging a market premium 70 dollars an hour, why are you letting people not qualifed work on these vehicles? I think I know the answer, you are just greedy! You don't have to pay the unqualifed idiot much money!
Jeff
Fairfield,California,
Happy to belong to the company reported eh
#3UPDATE Employee
Thu, June 13, 2002
The person can report what he wants to, it is his right. But stop and think . . he still works there. Must not bother him much to take your money as he claims. His report to you is true in some respects but also very misleading. Yes Pepboys is out to make a profit. Every business is. I have worked for 4 different stores and have never witness any job being performed by a person without the proper training. It doesnt take an ASE trained or certified technician to do a transmission fluid flush, once the machine is connected most of the work is done automatically by the machine. Now he is correct, the damage should have been reported to the customer, it is required by company policy to do so, that manager was wrong. As for customer complaints, every business has complaints, even those that can not be resolved satifactorily to the customer. Even the individual from the other tire store. It wouldnt surprise me if an unhappy customer left his location and went to Pepboys!
Fernando
Alhambra,California,
Thanks For Coming Foward
#4UPDATE Employee
Tue, June 04, 2002
I agree with 100%. I work a tire co. that has 500 store nationwide and I get employees from Pep Boys buying tires from us for their personal cars. I asked one of the employees why they dont buy tire were they work. I thought the employee was going to response, they are expensive or they cannot get the brand of tire they want, the response was, "I dont let those yahoos touch my car because they dont know what their doing". This employee has worked for Pep Boys for 3 years. Also, I get customers in to our store complaining about Pep Boys that they dont care of they're customers. That's to bad. I hope they continue giving poor service to they're cust. Because I will take they're cust any time. I've learned that if you take care of the cust they will tell others about the great experience they had and I bet that their family and friends will come. I get a lot of cust thet have been recommended. If you take care of the cust the money will come in naturally and get good bonuses,with out working hard for it.
