- Report: #1411889
Complaint Review: Perennial Cara UCA -
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Perennial Cara UCA
United States
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Perennial Cara UCA Wellness Plan of America They tried to sell me a discount plan for medical services but told me it was Health Insurance ,blue cross/blue shield, relate to the open enrollment of Obamacare that started Nov. 1. Nationwide
1 Updates & Rebuttals
Regina
New York,United States
I am here to help.
#2UPDATE Employee
Tue, December 19, 2017
To whom it may concern,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. They are informed during the enrollment process that the insurance benefits included in the association membership are not Major Medical and that you may be fined at the end of the year. Association members also have a 30-day cancellation period during which members may call and cancel and receive a full refund.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at (855)556-5053, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator
