- Report: #1410973
Complaint Review: Perennial Care UCA - Florida
Reported By:
Janie -
Paducah, Kentucky, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Perennial Care UCA
Florida, United States
Web:
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Perennial Care UCA When I talked to a representative he did not tell me that this was NOT medical insurance. I told them that I needed medical insurance cause I needed it for the first of the year. He quoted me some prices and one of them was a good price but come to find out that this so called insurance is not insurance at all and I would end up paying a lot of money out to the doctors, hospital, but worse of all I would owe the IRS. They need to explain that this is not real insurance and they don't cover all your medical needs. I am thankful that my daughter works in the insurance field and helped me before it was to late. I would not recommend this company to anyone. Lied to me about insuance. Florida
Perennial Care UCA lied to me about being a medical insurance company. When I talked to a representive he did not explain that this was not medical insurance. I told him that I needed medical insurance because mine would end the first of the year. He quoted me some prices and one of them was a good price but come to find out that this so called insurance was not and insurance at all and I would end up paying a lot of money out to the doctors, hospitals, and worse of all I would owe the IRS. They need to explain that this is not a real insurance and they don't cover all your medical needs. I am thankful I have a daughter that works in the insurance field and helped me before it was to late. I would not recommend this company to anyone. They lied to me and said it would cover my insurance needs.
1 Updates & Rebuttals
Regina
United StatesI would like to help.
#2UPDATE Employee
Thu, December 14, 2017
Dear Janie,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. They are informed during the enrollment process that the insurance benefits included in the association membership are not Major Medical and that you may be fined at the end of the year. Association members also have a 30-day cancellation period during which members may call and cancel and receive a full refund.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at (855)556-5053, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator
