- Report: #1386176
Complaint Review: Perfect Skin Serums - Saint Petersburg Florida
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Author Confirmed
Why?
Perfect Skin Serums
P.O. BOX 23793 Saint Petersburg, 33742 Florida, USA
Phone:
1 (800) 516-1854
Web:
www.perfectskinserums.com
Categories:
Business Rating:
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Perfect Skin Serums I ordered a free trial of the ageless moisture cream and the ageless secret serum online Saint Petersburg Florida
Once I placed my order and printed my receipt I went directly to my phone calendar and entered the cancellation info 5 days prior to the last day to cancel the product, just in case I didn't want to reorder. I then printed the return policy and highlighted the phone number and email address so cancel, of which it said you could call or email.
Once I received the product, and used it, I found it did not work like listed, oh no surprise...I promply emailed the address to cancel, so I had a trail of completion before the 15 day trial ended. I never heard back.
5 daysafter my email of cancellation I get a notification that my credit card had been charged $192.29. I then called the customer service number and was told that the email sysyems had been down a few days right when I emailed(oh no surprise).....I forwarded the original email and was told my email would be forwarded to corporate for a return of funds, and I received an email with the cancellation information for my reference.
30 days go by, no return of funds. I emailed again (for another trail of my attempt). I was then told it would be 2 billing cycles from corporate approval for refund. What?
I then waited.....still no refund. So again emailed, again told resubmitted to corporate. I say it is all Bull excuses!!
It has now been almost 4 months since the order of the trial, and it still has yet to be resolved. What a joke of a company.
1 Updates & Rebuttals
Perfect Skin Serums
USAReceived Full Refund
#2UPDATE Employee
Fri, August 11, 2017
We sincerely apologize for the delay with your order but our records do indicate that you received a full refund on 8/2/17. This was a customer service error and subsequently we have changed customer service companies.
