- Report: #670190
Complaint Review: PersonalCreations.com - San Diego California
Reported By:
Won''t Put Up With It -
Chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
PersonalCreations.com
4840 Eastgate Mall San Diego, CA 92121 San Diego, 92121 California, United States of America
Phone:
1-866-834-7695
Web:
personalcreations.com
Categories:
Business Rating:
(0)
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PersonalCreations.com Hidden charges, force you to sign up for other clubs to complete orders. San Diego, California
PersonalCreations.com offered a personalized Christmas ornament for 11.99, on sale from 14.99. When the order was completed, the regular price was charged. When I complained, they said it was a fee for personalizing. They also charged an outrageous shipping charge that could be removed if you sign up for one of those "money-saving clubs" with a monthly fee. They also charged me sales tax although I am out-of-state. Additional charges doubled my order!
1 Updates & Rebuttals
Provide-Commerce
USAWe're sorry if you had a bad experience
#2UPDATE Employee
Wed, February 29, 2012
We're sorry if you were dissatisfied with our shipping price structure We understand shipping adds expense to your gift and we work closely with our carriers to minimize the cost passed on to our customers. However because we use an insured carrier to deliver our products, this does incur an additional fee. We do offer our customers the opportunity to use FreeShipping.com in order to receiver rebates for the shipping. We have many customers for whom FreeShipping.com is a great deal. But we also understand this service isn't beneficial for everyone, which is why we make sure that the Terms & Conditions for FreeShipping.com are readily available and clear so that you cna decide for yourself whether or not you wish to use them.
As far as sales tax goes, the Personal Creations website is required to collect sales tax for all orders delivered to states in which its parent company, Provide Commerce, operates. Illinois is one of those states.
