Complaint Review: Peruzzi Toyota - HATFIELD Pennsylvania

 Hi my name is Laura, I went to Peruzzi in 2015 because my brother told me they were a good dealership. Guess what he was wrong. I traded in my Chevy Malibu on a Nissan Sentra that had the front paint peeling off the front skirt of the car but the salesman was nice and told me they would paint it. So I bought the car and went back to pick it up and it was painted, but a couple of months later the paint came right off. I dealt with it. So a year later my car was hit from behind and destroyed so I had to get a new car and I saw a Mitsubishi Outlander on the lot at Peruzzi Toyota and went inside with my brother and spoke to my salesman Lee, He was extremely nice and helpful, but his manager was something else. The manager kept trying to push another Outlander in silver on me with way more mileage and a giant scratch deep in the metal on the passenger side of the car. The manager then proceeded to tell me he couldn't get me into the white 2013 Outlander but he could get me into the Silver 2013 Outlander which had more options so that it would be easier to get the loan. IT WAS EXACTLY THE SAME MODEL WITH THE SAME OPTIONS, so I told him no I would wait and look around. Well how amazing I was suddenly able to get financed for the one I wanted when they thought I would leave the Dealership. So I was living in Maryland and planning on moving to Pa in a couple of weeks and changing jobs, so they told me no problem and they got it through and gave me a temporary tag, so I reminded them that I had bought an extended warranty on my Nissan Sentra and I should get a refund and they looked it up and said yes you will get a refund of $531.00 the check will come in 7 to 10 days and as soon as I could switch my license to Pa which I did July 6th and showed it to them that I would get a new plate right away and my refund would come in 7 to 10 days. Wanna Bet it was now Tuesday July 26th 2016 and I went to the dealership again to check on my license plate and refund already upset and crying trying to deal with getting my mother treatment because she was just diagnosed with colon-rectal cancer. As usual the said it would be ready in the afternoon and they would call me, but they didn't and they gave me the run around about one of their finance people quit so finally after threatening to bring the car back since they played around with getting the loan done they had the license plate ready for me on Thursday night July 28th 2016 and when I went to pick it up the manager that was there was very nice but the Finance People by the way are the one's that made all the promises and are both extremely ignorant to women (RYAN DEGAN & JASON GILLES) well Ryan brought the plate out to the desk and made a smart remark saying "WELL ATLEAST YOU GOT TO DRIVE THE CAR FOR FREE FOR A COUPLE OF MONTHS". How was it free I still have to make the same amount of payments for the same amount of time. And I wasn't able to drive it for all that time because the temporary tag expired and i had to store it in my brothers garage for a month and borrow one of his cars. I have never been treated so badly by a car dealer in my entire life. My brother has 10 cars and buys a couple every year, I myself usually trade in every other year. BUT NEITHER OF US WILL EVERY BUY A CARP FROM THAT DEALERSHIP AGAIN. Furthermore the day I picked up my plate they told me it would be 6 to 8 weeks for my refund check to come. If your a woman and you really want to go to Peruzzi to buy a car take a man with you and get your own financing outside of the dealership because the stress and tears and treatment isn't worth getting any car.