- Report: #194116
Complaint Review: PETCARERX - Nationwide
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Author Confirmed
Why?
PETCARERX
PetCareRX.com Nationwide, U.S.A.
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I have been ordering my dog's medications from PetCareRx since June of 2004. My main reason for choosing PetCareRx was that they offer points earning through websites such as Memolink. I had received the points they offered up until January of this year.
I have placed 5 orders since January but have not received the points for my purchases at Memolink. I contacted Memolink and they informed me that PetCareRX had not sent them any acknowledgement or compensation for my orders.
I have been trying to contact PetCareRX to get the problem resolved but I receive no replies. I have sent messages thru both their "Comments" and "Feedback" pages. I contacted their "Live Chat" person who referred me to [email protected]. I emailed this address but still got no reply.
I have been trying since March to get my points awarded.
The company is very good with their service otherwise so I don't understand why they are ignoring this problem.
I will be ordering my dog's medication elsewhere until this issue is settled.
Robert
WELLINGTON, Florida
U.S.A.
I have placed 5 orders since January but have not received the points for my purchases at Memolink. I contacted Memolink and they informed me that PetCareRX had not sent them any acknowledgement or compensation for my orders.
I have been trying to contact PetCareRX to get the problem resolved but I receive no replies. I have sent messages thru both their "Comments" and "Feedback" pages. I contacted their "Live Chat" person who referred me to [email protected]. I emailed this address but still got no reply.
I have been trying since March to get my points awarded.
The company is very good with their service otherwise so I don't understand why they are ignoring this problem.
I will be ordering my dog's medication elsewhere until this issue is settled.
Robert
WELLINGTON, Florida
U.S.A.
3 Updates & Rebuttals
Nudist
corning,Arkansas,
U.S.A.
(ic3)internetcrimes commission
#2Consumer Suggestion
Tue, April 13, 2010
to who sees this compliant about petcarerx i have ben getting scame email looked them up on rip off couldnt find but only one compliant but wth mailing address did a little research an now have some info for rip off here is the address petcarerx.com 52 merton av lynbrook ny 11563 email [email protected] [email protected] ph 800-844-1427 another address 720 n person st #104 realiegh nc 27604 another ph 919-272-0467 any one that want to file a compliant against pet care or any other company use the above name in title the form will b sent out to all law enforcement world wide on the data base the crook of pet care is miles autumn poto attched hope this info helps others. ray corning arkanas
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Robert
WELLINGTON,Florida,
U.S.A.
Update - no reply at all
#3Author of original report
Thu, July 13, 2006
After getting no resloution to my problem, I emailed Darren and Blake at PetCareRX for some status. This was on July 7th. They have not replied or resolved the issue as of July 13th. I would be careful dealing with PetCareRx as they are unresponsive to problems.
Robert
WELLINGTON,Florida,
U.S.A.
Update - response but no resolution
#4Author of original report
Thu, June 29, 2006
Update... On June 9th I finally received a response from PetCareRX. The COO, Blake Brossman, initially said that they had no relationship with Memolink. I had to get information from Memolink to show him that they advertise with Memolink thru an intermediary. After that, I received an email from the Director of Customer Operations Darren Alleyne. He said he would look into the problem and get back to me in a few days. I have sent 2 emails inquiring on the status of the problem but have received no response as of June 29th...20 days later.
