- Report: #1301124
Complaint Review: Petco - Nationwide
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Author Confirmed
Why?
Petco
Nationwide, USA
Phone:
1 (877) 738-6742
Web:
www.petco.com
Categories:
Business Rating:
(0)
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Petco Petco has plucked me! Nationwide Nationwide
Happy cat, unhappy owner.
Petco has a two-tiered deal, PAL rewards (for on-site discounts at their stores), and on-line ordering.
Online looked good as a sign-up.
Discounts, and 20% off on your first on-line order.
On-line code did not arrive in my in-box in a timely manner, so I went ahead and ordered a solid amount of cat food on-line. Decent price, but so not as good as using the 'welcome20' code that would have knocked 20% off.
Almost as soon as I hit 'confirm' on my order, the discount passcode arrives.
I call Petco customer service IMMEDIATELY, and the service agent is polite, but not knowledgeable.
Asks around, and comes back with some version of 'sorry Charlie', you are out of luck, you placed your first order, and we can't have you use the 'welcome20' code. But hey, when you order another $100 of merchandise, we can give you $5 off....
Really? REALLY??
In SUM, they LIE. They lie in wait, and send a passcode after you order;
They lie, and lie in wait, by pretending to 'give' you a future break (far more lame than any other outcome).
Avoid ANYTHING except the most BASIC transactions with the crowd, and for the love of your own sanity, do NOT BELIEVE anything they tell you on-line.
They LIE!
