- Report: #67462
Complaint Review: Petland - Fort Myers Florida
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Petland
7091 College Parkway Fort Myers, 33907 Florida, U.S.A.
Phone:
239-277-9939
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Petland Fish Ripoff Fort Myers Florida
I bought some tropical fish there a few days ago and was told that you can return then if they die right away. One of them died the next day. When I brought the fish and the receipt back they asked for a sample of my aquarium water to run tests on first and if the water did not meet their standard then I would not get a refund. I told the cashier that I have some fish that have been in the aquarium for years and he said that they might have gotten used to the water.
This is absurd. For $2.00 they are willing to lose a customer for life.
Scott
Fort Myers, Florida
U.S.A.
This is absurd. For $2.00 they are willing to lose a customer for life.
Scott
Fort Myers, Florida
U.S.A.
2 Updates & Rebuttals
Joe
Albuquerque,New Mexico,
U.S.A.
The issue with fish is the quality of their water.
#2Consumer Suggestion
Thu, December 18, 2003
Love your fish.. I have been a saltwater reef keeper for years. That is I use "live rock" and a "natural" means of keeping fish. The issue with fish is the quality of their water. You see when fish relief themselves they produce ammonia (toxic to fish) as the tank "cycles" microscopic organisms turn the ammonia into nitrite and from there to nitrate and after that it is turned into harmless free nitrogen. I know this may sound complex, however, the point is that the quality of your water is key to the long term survival of your fish. If the tank is not "cycled" or you have failed to do partial water changes, the water in your tank can be toxic. This responsibility rests with the owner of the tank. For example, you may buy a perfectly healthy fish, but if you have poor water quality you may kill the fish. In the fish industry, it is common to have a water quality check policy. Thus, it can determine if it is you or the fish that is the problem. The solution is two-fold. One, make sure that you have good water quality. Second, you can buy fish online where they will not ask for a water quality test. The best people that I have dealt with are Dr. Foster's and Smith. They stand behind their product. It is unfornate when a fish dies, but if you are at fault (poor water quality) you can not blame the dealer. I say this not as a seller of fish but as a lawyer who keeps fish as a hobby. I hope this helps people.
Mary
Durham,New Hampshire,
U.S.A.
That's the way it works with returning fish
#3Consumer Suggestion
Wed, September 24, 2003
It is general fish store policy that when you kill a fish after one of two days of owning it, that you bring in a sample of water for them to test. For all they know, you put two cups of salt into a freshwater environment. I understand what they said about your other fish being used to it. The new environment could have been too acidic for the new fish and therefore it was too much of a shock for the new fish. I want to know why you didn't just go get the water sample instead of throwing a fit over $2 worth of fish? If that's the way you behave over store policy, I don't think I'd WANT you as a customer!
