- Report: #249562
Complaint Review: PH Health Group - Frisco Texas
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Author Confirmed
Why?
PH Health Group
7400 Gaylord Parkway Frisco, 75034 Texas, U.S.A.
Phone:
800-871-5491
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
PH Health Group, PHYSICIANS HEALTH GROUP INC./CAREINGTON International claiming more discounted health care during sign up then actually giving to get people to sign up. claiming up to 80% discount when reallity is 20 to 40% Ripoff Frisco Texas
Company sales reps. make false claims of higher % of saving on medical care then members guide allows. Claimed that I would receive up to 80% discount on medical care. Member guide say that a person will only receive 20 to 40% discount on medical care.
Claims higher then allowed hospitalization coverage.
Claims up to 80% coverage on phone during sign up.
10 to 30% allowed in members guide.
With these claims a person will most likely sign up even after being informed that the sign up fee is non-refundable.
When speaking on phone about cancellation of membership.
Reps. Claim that the cancellation was never requested.
Then company takes money from accounts after request of cancellation.
Offers an unconditional 30-day money-back guarantee on your entire first monthly payment.
James
Marion, Indiana
U.S.A.
Claims higher then allowed hospitalization coverage.
Claims up to 80% coverage on phone during sign up.
10 to 30% allowed in members guide.
With these claims a person will most likely sign up even after being informed that the sign up fee is non-refundable.
When speaking on phone about cancellation of membership.
Reps. Claim that the cancellation was never requested.
Then company takes money from accounts after request of cancellation.
Offers an unconditional 30-day money-back guarantee on your entire first monthly payment.
James
Marion, Indiana
U.S.A.
1 Updates & Rebuttals
Kris
Frisco,Texas,
U.S.A.
company policies
#2UPDATE Employee
Mon, July 16, 2007
All CAREINGTON employees and agents are well trained in the percentage ranges they can use. CAREington tracks member service conversations and constantly review and monitor members service calls. All ranges are printed on any marketing material we send out and are easily accessed by consumers before purchase. The consumer can go to Careington.com for ranges on all products offered through CAREINGTON plus all enrollment materials, that consumers can request be sent to them. On all calls, marketing material and enrollment forms our cancellation policy is detailed. We must have a written request for cancellation and refund. Upon receipt of cancel notice we will process the cancel and issue any refunds that might be rightfully owed as spelled out in our cancellation policy (included with enrollment packet). We regret that you had a bad experience with Physicians Health Group plan.
