Kris
Frisco,#2UPDATE Employee
Mon, July 16, 2007
All CAREINGTON employees and agents are well trained in the percentage ranges they can use. CAREington tracks member service conversations and constantly review and monitor members service calls. All ranges are printed on any marketing material we send out and are easily accessed by consumers before purchase. The consumer can go to Careington.com for ranges on all products offered through CAREINGTON plus all enrollment materials, that consumers can request be sent to them. On all calls, marketing material and enrollment forms our cancellation policy is detailed. We must have a written request for cancellation and refund. Upon receipt of cancel notice we will process the cancel and issue any refunds that might be rightfully owed as spelled out in our cancellation policy (included with enrollment packet). We regret that you had a bad experience with Physicians Health Group plan.