John
St. George,#2Author of original report
Thu, January 22, 2004
For the record, I have received notification from this company that my card has been refunded the full amount. I will update this as soon as that shows on my card, for it has not yet. As for the next day air offer, it never happened. After I was promised the tranmission(2nd one) to be shipped out on the 15, I called on the 16th, and it still was not shipped. I REQUESTED , after being told my Andre that I would receive this tranmission on the following Wednesday or Thursday, the 21st or 22, that he send it next day air. He refused. That 5 to 6 day window once again, is economy air, and if you read on, this is business as usual. I was willing to take the refund, shut up, and let things be. I will not allow lies to be told however, and in no way was I unwilling to compromise or deal with these people. I here, as in email, implore these people to accept responsibility for their actions, stop trying to convey blame, and read these complaints, as well as the other website devoted to them. I will also advise you here, as I did in email, when you have this many complaints and shipping companies now refusing to do business with you, stop looking at all these customers as unwilling to do business with you, and start looking within your own operation. Now Frank, let a sleeping dog lie, or I can beat on him as long as you can.
FRANK
PHOENIX,#3REBUTTAL Owner of company
Thu, January 22, 2004
We are very sorry for the problem this customer has had with our shipping company. We have fully credited his credit card for the full amount. We hope that he does not blame us for the problem, but rather our shipping company. We would also like to note that we attempted to send a transmission to this customer next day air. He refused these attempts to reconcile. Again, we are sorry for the problems, and we hope that the public can understand our side.
FRANK
PHOENIX,#4REBUTTAL Owner of company
Thu, January 22, 2004
We are very sorry for the problem this customer has had with our shipping company. We have fully credited his credit card for the full amount. We hope that he does not blame us for the problem, but rather our shipping company. We would also like to note that we attempted to send a transmission to this customer next day air. He refused these attempts to reconcile. Again, we are sorry for the problems, and we hope that the public can understand our side.
FRANK
PHOENIX,#5REBUTTAL Owner of company
Thu, January 22, 2004
We are very sorry for the problem this customer has had with our shipping company. We have fully credited his credit card for the full amount. We hope that he does not blame us for the problem, but rather our shipping company. We would also like to note that we attempted to send a transmission to this customer next day air. He refused these attempts to reconcile. Again, we are sorry for the problems, and we hope that the public can understand our side.