Complaint Review: PHOENIX REMANUFACTURED TRANSMISSIONS - PHOENIX Arizona

Good day sir. Hope your doing well. Thank you for your concern in the above matter, but as you can see the situation has been amicably resolved. As for the reason,in an attempt for me to save money, is simply that I restore vehicles. I am not rich by any means and for this particular transmission, new and installed by BMW is upwards of $10,000. This is money I did not have at the time. I have been to Hawaii and love it very much. The 80 degree weather with just a slight breeze,beautiful forests and flowers,surfing the ocean,the lovely people. In my honest opinion, I would think one should be able to find something more exhilarating than spending time indoors searching chat forums and websites. That is,unless your parapalegic or handicap which I feel great sorrow for you should that be the truth of the matter. Again,thank you for your concern and I hope you should at some point move forward and open a window, possibly a front door. With great sincerety,

Why does someone that can afford to buy a Beemer even try to have it repaired by anyone but the BMW mechanics. I don't even know if BMW allows their factory parts to be sold to outsiders. Companies like BMW and Saab are very protective of their products.

(a) Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has followed through with resolving this matter to my satisfaction. (b) Any differences between Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, and I have been amicably resolved to the satisfaction of both parties. (c) I acknowledge that Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has the dynometers and valve body machines it claims to have, and, with respect to the valve body machines, it is to my understanding that Phoenix Hard Parts purchased these machines on October 29,2004

(a) Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has followed through with resolving this matter to my satisfaction. (b) Any differences between Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, and I have been amicably resolved to the satisfaction of both parties. (c) I acknowledge that Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has the dynometers and valve body machines it claims to have, and, with respect to the valve body machines, it is to my understanding that Phoenix Hard Parts purchased these machines on October 29,2004

(a) Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has followed through with resolving this matter to my satisfaction. (b) Any differences between Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, and I have been amicably resolved to the satisfaction of both parties. (c) I acknowledge that Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has the dynometers and valve body machines it claims to have, and, with respect to the valve body machines, it is to my understanding that Phoenix Hard Parts purchased these machines on October 29,2004

(a) Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has followed through with resolving this matter to my satisfaction. (b) Any differences between Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, and I have been amicably resolved to the satisfaction of both parties. (c) I acknowledge that Phoenix Remanufactured Transmissions, also known as Phoenix Hard Parts, has the dynometers and valve body machines it claims to have, and, with respect to the valve body machines, it is to my understanding that Phoenix Hard Parts purchased these machines on October 29,2004

got an interesting email today...a "zf certified" transmission company out of michigan contacted me and offered to have my transmission picked up at their expense,have the unit shipped to them,and thouroughly inspected and videotape the procedure time dated to compare the products that were supposedly installed in my "rebuilt transmission" versus the new zf products they have on hand...should be an interesting outcome...its a nice thing to know there is still honest people out there...papers have been served,ill keep the updates comin'...thanks and have a great day...and remember,do lotsa research before you buy and products and use only reputable business's

IT IS ONE WEEK LATER AND I HAVE NOT RECIEVED A COURTESY CALL TO SEE IF I EVEN MADE IT HOME.THE TRANSMISSION STILL LEAKS FLUID AND SMELLS OF BURNING RADIATOR FLUID AND CONTINUES TO SUFFER FROM THE SAME PROBLEMS AS WHEN THE TRANSMISSION FAILED IN THE FIRST PLACE.I HAVE APPOINTMENTS SET UP TO HAVE THE TRANSMISSION REDIAGNOSED BY BMW.FOLLOWING THE DIAGNOSTIC CHECK WHICH I AM SURE WILL RESULT IN THE SAME OUTCOME AS BEFORE.I HAVE HIRED AND ATTORNEY TO PURSUE THIS IN A LEGAL MATTER.COMPANIES LIKE THIS CANNOT GET AWAY WITH THIS.IT IS A SHAME THAT THIS COMPANY CLAIMS "GOOD SELLING PRACTICES" ON EBAY.THE TRANSMISSION WILL BE THOUROUGHLY INSPECTED TO SEE WHAT PARTS HAD BEEN REPLACED AS I HAVE ALREADY OBTAINED THE INFORMATION NEEDED TO INDEED DEEM THE TORQUE CONVERTER WAS NOT NEW AS SUGGESTED ON THE EBAY WEB STORE.BY SENDING THIS TRANSMISSION THROUGH THE MAIL WITHOUT INCLUDING A NEW TORQUE CONVERTER AS ADVERTISED THIS IS MAIL FRAUD.I AM CURRENTLY OBTAINING ALL PAPERWORK AND RECEIPTS TO CONTINUE MY LAWSUIT CLAIMING...DECEPTIVE PRACTICES,MAIL FRAUD,PAIN AND SUFFERING,MENTAL ANGUISH AND OF COURSE TIME EXPENSES.CONTACT ME AT [email protected] OF YOU HAVE ANY ADDITIONAL COMMENTS TO ME.THANK YOU FOR YOUR TIME.

WELL HERE IT IS.THE FINAL PRODUCT AFTER REMOVING AND REINSTALLING MY TRANSMISSION TWICE(3 times including first installation). THE TRANSMISSION HAS THE EXACT SAME ISSUES AS WHEN I SENT IT TO THEM ONLY NOW IT IS LEAKING TRANSMISSION FLUID AND RADIATOR FLUID.I HAD TO LEAVE SATURDAY IN ORDER TO MAKE IT HOME BY MONDAY. I AM VERY GLAD I MADE ITSEEING HOW EVERYTIME I STOPPED FOR FUEL IT WOULD LEAK ABOUT 1/2 CUP.THE TORQUE CONVERTER WHINES,THE GEARS SLIP AS THEY DID WHEN IT WAS SENT TO THEM. FRANK,WHO BEGAN THIS JOB AS A TRANSMISSION DELIVERY PERSON COULD CARE LESS.HE IS TO BUSY LOOKING FORWARD TO HIS NEXT CAR PAYMENT THET WILL BE MADE BY MY HARD EARNED MONEY I HANDED HIM FOR ABSOLUTELY NOTHING. I ASKED JON IF THE "AC DRUM" HAD BEEN REPLACED WHICH IS A HUGE FAILURE POINT ON THESE TRANSMISSIONS AND HE REPLIED"NAH,WE DIDNT NEED TO,IT LOOKED FINE".HOWEVER ONE OF HIS EMPLOYEES WITH MANY YEARS MORE EXPERIENCE TOLD ME THAT WOULD CAUSE THE EXACT SYMPTONS OF THE TRANSMISSION. I CANNOT BELIEVE THIS COMPANY IS STILL IN BUSINESS.COULD IT BE SIMPLY BECAUSE FRANK IS THE PRESIDENT OF THE "BETTER BUSINESS BUREAU" IN HIS TOWN. IM THINKIN IT MAY HAVE SOMETHING TO DO WITH IT.THEY HAVE RUINED A DREAM FOR ME TO HAVE MY CAR READY FOR A CAR SHOW IN LATE DECEMBER.ANYONE INTERESTED IN PUSUING A CLASS ACTION LAWSUIT I CANNOT BELIEVE THIS HAPPENED TO ME.I AM FOOLISH FOR USING THIS COMPANY. I REQUESTED MY OLD PARTS BACK AND WAS INFORMED I COULD NOT HAVE THEM.AS THEY ARE PROBABLY STILL IN MY TRANSMISSION. THE TRANSMISSION WILL BE TAKEN APART AND INSPECTED TO SEE WHAT WAS ACTUALLY DONE BY MY LOCAL BMW DEALER. I WILL KEEP UPDATES ON HERE. THANK YOU FOR YOUR TIME AND DONT BE FOOLED BY THIS COMPANY WHO MAKES MONEY OF THERE DECEPTIVE WAYS AND TALKING IN CIRCLES. P.S.THANKS FOR PAWNING YOUR JOB OF CONTACTING ME ONTO SOMEONE ELSE JON. GOOD LOOKIN' OUT BUDDY.

IT IS SAT DEC 11TH.I WAS TOLD MY CAR WOULD BE DONE TODAY NO MATTER WHAT.AND DONE RIGHT. AS I SUSPECTED AFTER SUPPOSEDLY REPLACING ALL THE SPRINGS IN MY ORIGINAL VALVE BODY(which they claim to do the first time) IT STILL DIDNT WORK.SLIPPING IN 2ND AND 3RD GEAR. I SPOKE WITH PETE TODAY WHO IS AN EMPLOYEE OF PRT AND INFORMED ME THAT THEY HAD TO REPLACE A TORQUE CONVERTER 5 TIMES IN A ZF5HP30 BEFORE. I NOW KNOW FOR A FACT THAT THEY DID NOT REPLACE THE SPRINGS SEEING HOW I ACTUALLY PUT MY HANDS ON MY OLD ONES THAT WHERE SITTIN THERE IN THE "NEW" VALVE BODY BOX THAT THEY HAD TO BUY TO GET IT RIGHT."EFREN" TOOK MY CAR FOR A DRIVE AND SAID IT WAS SHIFTING PROPERLY NOW.I BELIEVE HIM.HE SEEMS STRAIGHT WITH ME. I WILL BE GOING BACK IN 2 HOURS TO SEE IF THE "REMANUFACTURED TORQUE CONVERTER" NOT A "NEW" ONE LIKE IT SAYS ON THEIR EBAY STORE WILL WORK.JON LEFT MY PHONE NUMBER FOR PETE TO CALL ME IF THE TRANSMISSION DID NOT WORK TO TELL ME THAT I COULD PICK IT UP MONDAY.JON WAS EAGER TO GET STARTED ON HIS VACATION OUT OF TOWN AND PUT THE BURDEN ON OTHER PEOPLE.THANKS JON(marked). I SUSPECT IF MY TRANSMISSION DOES WORK BY SOME SORT OF FREAK ACCIDENT ENOUGH TO GET ME HOME THAT THE CLUTCHES WILL BURN UP SHORTLY AFTER THE WARRANTY IS UP. I WILL BE CONTACTING THE ARIZONA ATTORNEY GENERAL MONDAY AND ALSO GATHERING THE INFORMATION I NEED TO PURSUE LEGAL AVENUES.I WILL KEEP NEW POSTINGS UP AS SOON AS I HAVE INFORMATION.THAN KS FOR YOUR TIME.

ON FRIDAY DEC 10TH I WAS TOLD THAT MY TRANSMISSION WOULD BE DONE AFTER THEY FINALLY DECIDED THAT THEY WOULD GET THEY UPDATED KIT FOR MY VALVE BODY WHICH I BELIEVE THEY NEVER EVEN TOUCHED IN THE FIRST PLACE. I WAS TELLING JON THE SHOP SUPERVISOR WHAT HAD TO BE UPGRADED AND REPLACED ON THAT TRANSMISSION.SADLY ENOUGH HE HAD NO CLUE.ANOTHER THING I WOULD LIKE TO BRING TO THE ATTENTION OF CONSUMERS. I WAS STANDING IN THEIR SHOP WATCHING THEM SWITCH OUT "REMANUFACTURED TORQUE CONVERTERS" WHICH IN THEIR EBAY STORE CLEARLY STATES THAT THEY ARE "NEW TORQUE CONVERTERS". WELL GUESS WHAT. DO YOU THINK I AM ON MY WAY HOME TODAY,SAT DEC 11TH.SAD TO SAY BUT I AM NOT.AFTER SHOWING UP AT THE SHOP ON FRI DEC 10TH AND FINDING THEM SCRATCHING THEIR HEADS OVER A NOISE THE "NEW"(which isnt new) TORQUE CONVERTER WAS MAKING. I TOLD THEM I NEEDED TO GET HOME AND THATS THE BOTTOM LINE. JON WENT AND SPOKE WITH SOMEONE AND CAME BACK AND DECIDED TO HAVE "EFREN" THE ONLY ONE THERE WITH ANY SENSE OF COMPASSION TO COME IN SAT DEC11TH MORNING AND TRY TO SWITCH THE CONVERTER OUT FOR YET ANOTHER "REMANUFACTURED CONVERTER". IT IS 8:30 AND I HAVE 1650 MILES TO GO BACK TO MN. IF THIS BY CHANCE WORKS AND I MAKE IT HOME I DONT EXPECT IT WILL LAST LONG AS I CANNOT BELIEVE AFTER ALL THIS B.S. THAT THEY ACTUALLY REPLACED THE CLUTCHES AND OTHER CRITICAL PARTS. I WILL BE SUING THIS COMPANY.THIS HAS BEEN A HASSLE FROM THE START AND THE BIGGEST JOKE EVER.PLEASE THINK LONG AND HARD ABOUT USING THIS COMPANY. I WILL BE REPLACING MY TRANSMISSION WITH A NEW ONE FROM BMW.NO MORE GAMES. I WILL BE GETTING MY MONEY BACK.EVERY CENT OF IT.AND I WILL BE FINDING "EFREN" A JOB WHERE HE CAN WORK AMONGST OTHER HONEST PEOPLE AND NOT BE USED BY THIS SO CALLED "BUSINESS".T HANK YOU FOR YOUR TIME.....

WELL YET ANOTHER DAY HAS PASSED.I PLACED A CALL THIS MORNING DEC.10TH.I SPOKE WITH D.J. AND ASKED TO TALK TO MATT WHO WAS NOT IN AT THE TIME.HE OFFERED TO HAVE ME TALK TO JON THIS MORNING AND I DENIED SEEING HOW JON OBVIOUSLY DID NOT WANT TO TALK TO ME SEEING HOW HE HAS NOT GAVE ME A "COURTESY CALL" TO INFORM ME OF THE STATUS OF MY CAR.SO FAR PRT HAS COST ME $1695 FOR TRANSMISSION,$260 SHIPPING,$500 TO DIAGNOSE AT THE BMW DEALER(which they reimbursed a whoppin $70 of) AND $150 TO DRIVE MY CAR HERE. NOT TO MENTION THE $150 IT WILL COST TO DRIVE HOME. I WILL BE GETTING A NICE FAT CHUNK OF MONEY COMING UP HERE IN THE NEXT MONTH OR TWO.I AM NOW CERTAIN THAT I WILL BE TAKING A NICE PIECE OF THAT FOR THE PURPOSE OF NEGATIVE CAMPAIGNING AND FORWARNING PEOPLE OF THIS SCAM. I WILL ALSO BE PURSUING LEGAL AVENUES AND DOING MY BEST TO GET THE DOORS ON THIS COMPANY CLOSED FOR GOOD AND SAVE THE HONEST CONSUMER HIS OR HER HARD EARNED MONEY. THIS IS THE MOST PATHETIC CRAP I HAVE EVER HAD TO DEAL WITH.EVEN MORE SO THAN THE FAT FRIED FRITTER EATING(MIKE MARTIN)FROM THE AAMCO IN WEST ST PAUL MINNESOTA. AND IN ENDING I WOULD JUST LIKE TO THANK THE PRT CREW FOR ANOTHER DAY IN PARADISE.KEEP UP THE GREAT WORK SCAMMERS!

ANOTHER DAY GOES BY.I SPOKE WITH JON TODAY AND HE SAID THEY WERE TESTING MY VALVE BODY AND WOULD BE DOIN SOME OTHER TESTS AND THAT HE WOULD CALL ME BY DAYS END AS I ADVISED HIM TAHT I WOULD NEED TO PURCHASE A PLANE TICKET TO GET HOME IN TIME FOR MY INTERVIEW.DO YOU THINK HE CALLED???MY PLANE TICKET JUST WENT UP ANOTHER $150 AND PROBABLY MORE TOMORROW.ITS BEEN SUCH A JOY GETTING TO KNOW THE PRT CREW(big smile).