Complaint Review: Pinnacle Security - Seattle Washington

Since I originally wrote this report, we have continued to argue with the company.  Their "demanded" amount went up to $2,000.  Still can't verify where that dollar amount came from.  They hired a debt collection and it was put on my husband's credit report.  The debt collection company suddenly stopped their collection attempts and it was deleted from the credit bureau.  Then just last week a new law firm popped up on his report for over $1,900.  I have not heard of this company before, nor have we received anything from them.  I have a feeling this is going to be a very long battle.....

It saddens me to have to write to you that you were duped by the most unethical company in the "business" of home security. It is true, they lie. It is true that they mislead. It is true that they do not care about the customers, only the amount of money they will line-their-pockets with. As a former employee, who **recently** departed Pinnacle for several troubling reasons, I want to concur with you that this company is the worst in the industry. Let me explain a few reasons why. They stink from the head down. Frankly, leadership is everything in our day-and-age. Unfortunately, when character is compromised for selfish money-making, people--regular people--suffer the consequences. Imagine suffering the consequences when it comes to home security? This company has leaders and managers that actually ENCOURAGE lying. For example, you stated that the employee stated that he was a so-called "advertiser." This tact is dead wrong and unethical. Every Pinnacle representative is plainly no more than a "sales person." Moreover, in their training manual, the one with the shaded man on the front (which I have in my possession), they actually tell every representative "not to tell them [the customer] that you [the sales rep] are a sales person." Why do they utilize this fine bit of lying? They compare it to "wrapping a present." They do not want to risk telling the customer that they are a sales person because they do not want to be rejected--their strategy is to use trickery at your door so that you will buy what they are offering. Unfortunately, people have to look passed all of the token phrasing they use in their deflections. What a Pinnacle Rep is not, according to the truth (not the manual): 1. An advertiser. 2. A marketing director. 3. A anvertising director. 4. A manager. If they tell you, "We are just setting up a few houses today," they are using deflection. What they want you to do is to feel a "sense of urgency," as one of my New York City managers told us, in order to force a customer into a "no option scenario," only because the deal must be "too good to be true." America, this is too good to be true because it is an utter fabrication. The point of "summer sales" at Pinnacle Security is to set up as many homes in the area as possible--you ARE NOT the SPECIAL few that is getting a SPECIAL break. If Pinnacle Security could set up your entire neighborhood, they would do it. With people absent or sharper than Pinnacle's immoral strategy, they will not land every house. Nevertheless, there will indeed be people that will fall victim; thus the reason why I must write to everyone I can and share this very important information. There is a lot more to come. I hope to write under every response or complaint on this important consumer site. These sort of companies are the reason why people lack trust in businesses. We must be educated thoroughly to know the spoiled from the fresh, the manipulators from the genuine. Pinnacle Security is full of money-grubbing manipulators who play games with a very important process: home security. Do you dare take the risk with your family with people that use fabrications to get your business? I chose not to work for this company because I drew the line--there is not a dollar amount that can purchase my principles. I would rather be poor with my ethics than rich and without Please, please, and please, refrain from supporting this company.