- Report: #624383
Complaint Review: pinzoo.com - Internet
Reported By:
shadyslug83 -
Farmington Hills, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
pinzoo.com
Internet, United States of America
Phone:
18886974696
Web:
Pinzoo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
pinzoo.com Keeps giving me the runaround after already charging me for minutes I'v not yet received!! Internet
ordered a net10 150 minutes airtime card for $15 on a Friday evening(7/16) my order was reviewed and processed in about 10 minutes and I received a call from a Pinzoo representative to confirm the account, well he started asking alot of questions and then told me that he would call back in about 5 minutes, he never did.So after about a hour or so I decided to use Pinzoo's online help center, the person who I was corresponding with told me that they would call me the next morning to confirm the account, while I didn't understand why she couldn't do this now or when the guy was on the phone with me earlier couldn't have done it then it was getting pretty late so I figured I could wait till Saturday morning. Well Saturday morning came and went and I never received the call, at about 6:00pm I decided to call them. Once Again the guy asked me the same questions the other guy asked and said he would call back in about 5 minutes. that 5 minutes turned into about 30 but he did call me back and once again asked my name and what name was on the debit card I was using, he also asked for the the telephone number of the card company that was present on the back of the card which I found quite strange but I was in a rush and needed the minutes since I was wasting them to talking to him on the very phone I needed the minutes for! he once again told me he would get all problems cleared up and that he would call right back. While I was waiting on him to call back I went online and checked my debit card account and noticed that the money had been taken out the account the second I placed the order. If I was as shady as they believed wouldn't they had contacted the bank before taking my money out. Well here I sit On Sunday afternoon almost 2 days after placing the order and still have not heard back from them, not a call not even a email, Worst part of it is that if they do try to call back I barely have any minutes left on the cell to hold a conversation longer than 2 minutes because I spent so much time constantly trying to get this issue resolved on the phone with them.
2 Updates & Rebuttals
shadyslug83
Farmington Hills,Michigan,
United States of America
Pinzoo.com
#2Author of original report
Sat, July 24, 2010
Just updating to let everyone know that All the problems were cleared up and resolved with pinzoo.com later in the evening. I was also personally contacted by the president of the company who told me that the problem had something to do with my number not being attached to my debit card which is why it took so long, nonetheless he offered me a sincere apology and gave me a free $15 airtime card. In my 28 years I have had many problems with various companies but this is the only time the person in charge has actually contacted me and helped rectified the situation. I would proudly do business with them again
Pinzoo.com
Glendale,California,
U.S.A.
From the President of company
#3REBUTTAL Owner of company
Fri, July 23, 2010
Dear author and readers,
My name is Edwin Janaslani. I am the President of the company and I am writing in response to your recent post regarding the difficulty he encountered in receiving your minutes. Firstly, I would like to apologize for any inconvenience this may have caused you.
We offer 100% Satisfaction Guarantee on your purchases. Although there is no excuse for the amount of time it took to get your order approved, I have personally attempted to contact you with the phone numbers provided on your account. I will try calling again to clarify this and reach a satisfactory outcome for you. I'd like to keep you as a customer, you ARE very important to us.
We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. This may have partially been the reason for the delay in your order. Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site.
In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house in the USA and offer live support 7 days a week. We are available by phone 365 days a year and stay open through all national holidays including Christmas and New Year. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone.
I urge you to contact us toll-free at 1-888-697-4696 and ask for Klodya. She is aware of this order and can assist you in reaching a satisfactory outcome. You can also ask for me, my name is Edwin.
Yours Truly,
Edwin Janaslani.
President.
